Overview
Adyen provides payments, data, and financial products in a single solution for customers like Meta, Uber, H&M, and Microsoft - making us the financial technology platform of choice. At Adyen, everything we do is engineered for ambition. For our teams, we create an environment with opportunities for our people to succeed, backed by the culture and support to ensure they are enabled to truly own their careers. We tackle unique technical challenges at scale and solve them as a team, delivering innovative and ethical solutions that help businesses achieve their ambitions faster.
As an Account Manager, you will be responsible for developing strong relationships by earning trust with our customers, and providing impactful payments insights to help them grow. Our Account Managers are empowered to own the customer relationship and provide best-in-class service. In this role, you’ll understand the unique customer need and identify commercial opportunities, including expansion opportunities and the addition of value-adding products. You’ll bring a strategic mindset and commercial approach to the role.
What You’ll Do
* Relationship management: Build strong customer relationships and navigate their organizations to align the right external and internal stakeholders. Develop a global network of people within Adyen and work collaboratively across cultures and time zones
* Commercial acumen: Drive commercial discussions with customers, while meeting strategic and financial targets for assigned accounts
* Strategic consultation: Act as the human dimension of Adyen’s product, delivering expertise, education, and payment guidance to customers. Position Adyen as a trusted partner and use data to tell compelling stories
* Project management: Prioritize and execute on short and long term projects with varying timelines across multiple accounts
* Feedback: Be the voice and champion for your customer internally and serve as a feedback loop
Who You Are
* We are looking for a range of experience levels: from 4+ years in an account management / product management role or complex enterprise software, technical infrastructure or financial services (specifically payments) role
* Enjoy engaging others and developing strong working relationships at all levels of management
* Passionate about leading strategic payments conversations, presenting business reviews, and coordinating high level technical discussions
* Skilled in leveraging your business acumen and analytical abilities to strategically assess and help reach client goals
* Comfortable synthesizing complex data sets and using data to tell a story
* Excited to prioritize and manage multiple projects across different departments, while motivating and collaborating with others to achieve results
Diversity, Equity and Inclusion
Our diversity of perspectives helps us maintain momentum. We welcome you to be your true self at Adyen. We encourage applicants from all backgrounds to apply.
What’s next?
We aim to respond to applications within 5 business days. Our interview process tends to take about 4 weeks to complete, but may fluctuate depending on the role. This role is based in our London office; we are an office-first company and do not offer remote-only roles.
Location
London, United Kingdom
We have a hybrid workplace and value in-person collaboration; 3 days in the office, 2 days WFH.
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