Network IT is currently looking for an experienced Application Support Analyst to join a busy support function (team of 8) and support in working through a ticket backlog, in an environment where a number of the systems are heavily customised and specific to the client's sector.
This role suits a proactive contractor who can take ownership of tickets and work independently across a range of heavily customised systems, utilising documentation and colleague support when needed, along with escalating to and collaborating with the development team.
Although a lot of our client's systems are heavily customised, they do have some non‑negotiables that you will need to have to hit the ground running: SharePoint, basic SQL knowledge, PowerShell scripting, Azure / AD, and Power Platform or Dynamics 365 CRM support are all essential.
The client usually goes onsite on a Wednesday, so it would be ideal for you to work to this pattern in support of upskilling on the technology estate.
Key Details
* Role: Application Support Analyst (2x vacancies)
* Rate: £400 per day
* Duration: 6 Months
* Status: Inside IR35
* Location: 1 day per week in Warwickshire
* Start date: Early May
Key Skills & Experience
* Strong experience in application support within complex environments, working with customised systems and documentation
* Microsoft stack (MS Products such as Exchange, PowerShell scripting, Azure, Active Directory)
* SharePoint support and admin
* Power Platform / Dynamics CRM support
* Basic SQL knowledge
* Excellent communication and problem‑solving skills
* Troubleshoot issues using documentation and technical knowledge
* Strong ticketing discipline to be able to update users and manage the ticketing system (Hornbill)
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