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Senior Director - Cloud Operations and Delivery
Stimulating. Motivating. Challenging.
Nagravision, a division of the Kudelski Group, is the world leader in the creation and delivery of state-of-the-art technologies to secure the revenues of content owners and service providers for digital television and interactive applications across all network types. Nagra's solutions enable consumers to access content seamlessly over any device through a compelling viewing experience.
Mission
Stimulating. Motivating. Challenging.
NAGRAVISION, the Core Digital Security division of the Kudelski Group empowers global content owners and video service providers with content security and highly personalized multiscreen user experience solutions that monetize digital media. In addition, the division provides market-leading device security to consumer device manufacturers worldwide. Through secure, integrated platforms and applications, NAGRAVISION is leading the industry in the fight against device intrusion, content theft and service fraud across the Media & Entertainment and consumer device industries.
Role Overview
We are seeking a strategic and results-driven Senior Director of Cloud Operations and Delivery to lead and scale our OpenTV Service Platform delivery teams towards excellence in service availability and performance, combined with strong efficiency in turnkey customer integration projects.
This role is pivotal in ensuring effectiveness of operations & deliveries within cloud ecosystems. From project signoff to customer launch, driving operational excellence allows us to meet customer expectations while maximising project profitability.
The ideal candidate will have deep expertise in AWS cloud deployment, service reliability, scalability and performance. Combined with end-to-end system integration practice, a strong focus on SLA and cost efficiency of our cloud operations, as well as accelerating customer launches.
Responsibilities
* Define and execute the strategic roadmap for system integration delivery across multiple product deployment projects and customer engagements.
* Lead cross-functional teams including Service Reliability Engineering team, Product and Customer integration teams, as well as Delivery Managers to ensure alignment and accountability on customer deliverables.
* Champion continuous improvement and innovation in delivery methodologies and operational processes in DevOps team allowing to scale across dozens of customers, to accelerate time to market while reducing cost of delivery.
* Drive a continuous improvement plan focused on excellent SLA delivery (Availability, Performance, Scalability & Security) combined with cost optimization, particularly optimizing AWS & cloud infrastructure budgets.
Platform Ownership & Cloud Operations
* Take full ownership of the 24/7 running of the OpenTV Video Service platforms in the cloud, ensuring high availability and operational excellence.
* Ensure the reliability, performance, and scalability of the product across all environments.
* Lead initiatives to reduce operational costs while improving service quality.
Customer Integration
* Oversee customer onboarding and integration processes, ensuring timely and high-quality delivery of system solutions.
* Act as an escalation point for complex integration challenges, driving resolution and customer satisfaction.
* Collaborate with Sales, Customer Success, and Technical teams to ensure customer requirements are accurately captured and delivered.
* Ensure customer integration is seamless, with a focus on AWS-based deployments and cloud-native architectures.
Delivery Management
* Manage a team of Delivery Managers responsible for executing integration projects across various domains.
* Establish and monitor KPIs, SLAs, and delivery metrics to ensure consistent performance and quality.
* Implement governance frameworks and risk management practices to ensure project success.
* Oversee the deployment of projects, including integration, release validation, and budget management.
Product Alignment
* Work closely with Product leadership to ensure integration capabilities align with product strategy and roadmap.
* In close collaboration with Senior Director of Product Architecture & Senior Director of Product Engineering, build a result-oriented improvement plan to increase efficiency of operations & delivery as well as SLA improvement.
* Ensure delivery teams are equipped with the right tools, documentation, and training to support product deployments.
* Lead end-to-end integration, including reliability, performance, and scalability testing.
Requirements / Profile
Qualifications & Experience
* Proven experience (10+ years) in system integration, delivery operations, or related fields, with at least 5 years in a senior leadership role.
* Proven experience in running AWS cloud deployment and delivering excellent SLAs on large scale cloud systems serving multi millions of users.
* Strong background in managing cross-functional teams and large-scale integration projects.
* Deep understanding of enterprise systems, APIs, cloud platforms, network and integration technologies.
* Exceptional stakeholder management and communication skills.
* Experience in Agile, DevOps, and modern delivery frameworks.
Preferred Skills
* Strategic thinker with a hands-on approach to problem-solving.
* Ability to thrive in a fast-paced, dynamic environment.
* Strong analytical and decision-making capabilities.
* Experience in customer-centric organisations with complex integration needs.
If you love the challenge as much as the rewards and are ready to take your career to the next level, apply today.
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