Job Description
Who will you be working with?
We are seeking an experienced Customer Service Coordinator to join our team at the LH Group (a Division of Wabtec UK Ltd) based in Burton on Trent we support our customers through maintenance and operation optimisation with customised solutions for spare parts, repair, and overhaul activities on existing trains.
Role: Customer Service Coordinator
Salary: £Competitive
Location: Burton on Trent, Staffordshire, (DE13 8EN)
Hours: Monday to Thursday 08:00am to 16:30pm and Friday 08:00am to 13:00pm, 37 hours per week
Contract Type: Permanent, Full-Time
How will you make a difference?
You will be responsible for pricing spares, spot repairs, and overhauls, booking orders, managing the order book, and liaising with customers to maintain customer satisfaction.
What you will be doing…
* Responsible for liaising with customers.
* Responding to customer requests for quotations and enquires e.g., Rejections and Non-Conformance Reports.
* Process customer contracts, orders, and schedules.
* Manage customers’ order books.
* Participate in customers’ reviews.
* Liaising with internal departments to manage customers’ requirements.
* Assist with weekly/monthly order intake and sales forecasting.
Are you an individual with the following?
* Previous experience in Customer Service, Coordination, or as an Administrator is desirable.
* Able to work autonomously with strong organisational skills.
* Excellent communication skills.
* IT literate.
If you don’t have all the above criteria don’t worry, we would still like to hear from you as we live our values and always put people first and strive to expand what is possible.
Apply today!
Legal authorisation to work in the UK is required. We will not sponsor individuals for employment visas, now or in the future, for this job opening.
*Please note that we do not accept agency candidate submissions without a formalised agreement with Wabtec Talent Acquisition. If you are an agency/third party Recruiter and have not been engaged by Wabtec for this search, we do not owe you a fee if you submit a candidate to the applicant tracking system that is ultimately hired.
Additional Information
What could you accomplish in a place that puts People First?
At Wabtec, it’s not just about a job - it’s about the impact you make. When our people come together, we’re Expanding the Possible by continuously improving what we do and how we do it - for our clients and each other.
If you’re ready to revolutionize how the world moves for future generations, Wabtec is the place for you.
Who are we?
Wabtec is a leading global provider of equipment, systems, digital solutions, and value-added services for the freight and transit rail sectors. Drawing on more than 150 years of experience, we are leading the way in safety, efficiency, reliability, innovation, and productivity. Whether it’s freight, transit, ports, logistics, mining, industrial, or marine, our expertise, technologies, and people together – are accelerating the future of transportation. With roots that date back to George Westinghouse, Thomas Edison, and Louis Faiveley, Wabtec has always built technologies and implemented solutions for a variety of sectors that are critical to meeting the needs of customers and governments alike.
Our global team of about 30,000 employees worldwide delivers performance that moves the world forward. We’re lifelong learners, obsessed with better. Learn more at www.WabtecCorp.com.
Culture powers us and the possibilities.
We believe the best ideas come from a mix of experiences and backgrounds. At Wabtec, we strive every day to create a place where everyone belongs. We’re building a culture where leadership, inclusion and your unique perspective fuel progress.
We’re proud to be an Equal Opportunity Employer. We welcome talent of all backgrounds, experiences, and identities, including race, gender, age, disability, veteran status and more.
Need accommodation? Just let us know - we’ve got you.