Social network you want to login/join with:
Repairs & Maintenance Co-ordinator, Basingstoke
col-narrow-left
Client:
Mears
Location:
Basingstoke
Job Category:
Other
-
EU work permit required:
Yes
col-narrow-right
Job Reference:
ed6fb5b26bfa
Job Views:
2
Posted:
23.05.2025
Expiry Date:
07.07.2025
col-wide
Job Description:
About the Role
We are looking to recruit an experienced Coordinator for our In Tenancy team, focusing on repairs and property services. Based in Basingstoke, you will be a point of contact for customers, landlords, and agents with property-related queries during a tenancy. Your responsibilities include handling inbound calls reporting repairs or issues, monitoring maintenance requests, managing access requests, and resolving disputes related to noise or nuisance.
The role involves:
* Taking customer calls regarding tenancy issues, repairs, disputes, access, and contractor instructions.
* Reporting issues to Letting Agents and Landlords, monitoring progress, and maintaining communication.
* Meeting targets to avoid penalties.
* Maintaining accurate IT records.
* Collaborating with internal departments for optimal customer outcomes.
* Contributing ideas for improving work practices and service standards.
* Developing personal skills and knowledge related to services, processes, and community issues.
* Adhering to health and safety legislation, Data Protection Act, and company policies on Equality, Diversity & Inclusion and Confidentiality.
* Performing additional duties as required to deliver excellent customer service.
Role Criteria:
* Experience in property management or residential lettings
* Previous customer service experience
* Computer literacy
* Excellent time management skills
* Ability to work in a fast-paced environment
* Office environment experience is preferred but not essential
Benefits:
* 25 days annual leave plus bank holidays
* Annual Mears Fun Day
* Paid volunteering leave
* Discounts through Mears Rewards including groceries, holidays, eye tests, and share schemes
* Family-friendly policies
Candidates must pass DBS/Security checks before employment. For this role, proof of right to work in the UK, including proof of address, references, passport, and proof of residence for the last 5 years, is required.
#J-18808-Ljbffr