Apply on JLP Jobs - the official careers website for John Lewis Partnership, John Lewis & Partners, and Waitrose & Partners.
About the role
As a Team Manager in one of our Waitrose shops, you'll influence and motivate your team and be a positive role model for delivering outstanding Partner-led, customer service that is distinctly Waitrose, passionate Partners serving food lovers. Your strong leadership and team working skills will make all the difference to your team and, ultimately, the impression our customers have about the Waitrose brand. Keeping them returning again and again by earning their trust and loyalty for a lifetime, whilst helping to maximise sales and profit.
Key Responsibilities
* Oversee the entire day-to-day operation of the shop in a fast-paced environment.
* Use your commercial skills to maximise sales and profit while minimising wastage.
* Ensure high levels of availability, merchandising, and an efficient, legal, and secure store operation.
* Improve and maintain customer satisfaction.
* Manage your team, from leading and inspiring to handling people-related tasks like organising holidays and managing absences.
* Create a supportive culture of care, belonging, pace, and productivity.
* Lead partners in delivering and embedding change within your shop.
Essential skills/experience you'll need
* Experience leading a team in a fast-paced, customer-focused environment.
* People management skills.
* Passion for and understanding of retail.
* Resilience to support and plan your team’s response to change.
* Ability to influence stakeholders.
* Advanced communication skills.
Desirable skills/experience you may have
* Experience supporting disciplinary and grievance processes.
* Regulatory compliance management.
* Personal Licence Holder.
* Food Hygiene Level 3.
Full Time, 37.5 Hours, including early starts, late finishes, evenings, and weekends.
The partnership
We’re the largest employee-owned business in the UK and home of our cherished brands, John Lewis and Waitrose. We’re not just employees; we’re Partners, driven by our purpose to build a happier world. There’s never been a more exciting time to join us.
We’re focused on being brilliant at retail, continuously innovating, adapting, and diversifying. We are committed to price, quality, and service excellence in John Lewis and passionate food service in Waitrose.
As Partners, we share ownership and responsibility for our success. We use our voices, work together through challenges, and treat everyone with kindness and respect.
We own making the Partnership a place where everyone belongs, embracing differences, and creating an environment to thrive and grow both individually and collectively.
As Partners, we make all the difference. And, we all own it.
Important points to note:
* Some roles may require pre-employment vetting, including DBS checks for successful candidates. You’ll be informed and provided details during recruitment. Complete any vetting documents promptly to avoid delays.
* Vacancies may close early if high application numbers are received, so apply promptly.
* We support flexible working arrangements, including flexible or compressed hours, job sharing, or shorter contracts. Discuss this with the hiring manager during your interview.
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