Bank Head & Neck Administration Support
Ad-hoc bank staff required to provide a range of comprehensive administrative support in Head & Neck. The post holder must be highly motivated, flexible and multi-skilled with excellent organisational skills. Excellent working knowledge of all Microsoft Office systems, including Word and Excel, is required. The role involves meeting deadlines, collating data, maintaining standards in administrative processes, and following UHSussex Patient Access Policy. The role also includes covering the reception desk, staff sickness/leave, and other general administrative duties within the department.
Closing date: 03 June 2026.
Main duties
* Provide a range of administrative tasks across multiple areas.
* Maintain a flexible approach to workloads and liaise with management to identify priority areas.
* Cross-cover multiple areas and departments within Head & Neck.
* Create referral lines and book appointments on the trust PAS system, ensuring all patient pathways are booked, coded and outcomed correctly and within UHSussex trust deadlines.
* Use SPINE to update patient information onto Careflow.
* Work from multiple spreadsheets and outcome forms concurrently to capture all appointments.
* Communicate within the team to divide tasks and avoid overlap.
* Pay attention to detail to avoid small errors during repetitive tasks.
* Maintain appropriate audits for various tasks.
* Greet patients in a friendly, calm manner, book patients using Careflow and Openeyes, and manage clinic flow to ensure all outcomes are completed.
* Deal with telephone calls competently, friendly, helpful, and politely.
* Resolve problems and deal with all queries with competence.
* Attend departmental meetings as arranged.
* Maintain confidentiality of information about patients, staff and other health service business.
* Scan multiple pages of documents and upload scans to appropriate systems (Openeyes, Mediviewer, etc.).
* Demonstrate flexibility in hours and working across hospital sites as required.
* Strong communication skills with patients and staff to monitor patient flow within clinic.
* Participate in the training and induction of new staff.
* General knowledge of Mediviewer, OpenEyes, Careflow and Panda systems for competent cross cover.
* Gauge workload and have ability to prioritize tasks and elevate with managers when necessary.
* Other reasonable duties relating to the smooth running of the department, as requested by Head & Neck management team.
Qualifications
* Administration experience.
* Ability to use initiative and work unaided in a busy, demanding environment.
* GCSE or equivalent in English and maths.
* Working knowledge of the patient access policy and national NHS targets.
Equality, Diversity and Inclusion
* Evidence of own development to improve understanding of equalities issues.
* Evidence of championing diversity in previous roles (as appropriate to role).
Legal and immigration
This role does not meet the minimum criteria for visa sponsorship under the current UK immigration rules. Applicants must already have the right to work in the UK.
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and requires a Disclosure and Barring Service check.
Employer name
University Hospitals Sussex NHS Foundation Trust
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