Job Description
Customer Account Manager Salary: £34,000 - £36,000\n\nBased in Hammersmith \n\nHybrid Working: 1 day a week in office, 4 days working from home \n\nA Global Technology company based in West London is looking for an enthusiastic and experienced Customer Account Manager. Looking for B2B customer service background and experience within a distribution environment. The Customer Account Manager is responsible for both revenue and customer service and is directly responsible for generating revenue for assigned accounts and territories.
Key tasks include direct customer communication, by a variety of channels, order management, fulfilment chain and information and exception management. \n\nPrimary Responsibilities:\n\nResponsible for both revenue and customer service and is directly responsible for generating revenue for assigned accounts and territories\nOwns revenue opportunities from start to finish and is responsible for building and growing business relationships within their assigned accounts, channels and/or geographies\nProviding transparency to customers on their orders and requests and provides pre-emptive solutions on significant matters impacting the customer experience\nProject order management, processes all order types with a high degree of efficiency and accuracy\nRequired to think independently, meeting specific customer support level agreements (SLA), and making decisions\nTake control of the customer experience, driving first contact resolution in an autonomous environment\nDemonstrates strong product competencies, handles most customer requests for ad-hoc product supportSkills and Experience required: \n\nGood experience within Account Management / Customer Support role in a B2B environment\nMust have worked in a distribution environment\nSales/Order processing experience\nEnglish speaking a must, another European language desirable but not essential\nExperience of following up warm leads, booking meetings for sales team\nExperience in using SAP & Oracle - preferred\nProficient in managing small to medium business projects\nConfident communication skillsBenefits: \n\n22 days holiday rising to 25 days over length of service\nPrivate Medical Insurance\nLife Insurance\nContributory Pension 4% employee/5% employer\nBonus - quarterly if KPI's met\nHelp in Hand - Wellness App\nEmployee Discounts\nHybrid working - 1 day a week in office (Wednesday), 4 days working from homeHuntress Search Ltd acts as a Recruitment Agency in relation to all Permanent roles and as a Recruitment Business in relation to all Temporary roles.\n\nWe practice a diverse and inclusive recruitment process that ensures equal opportunity for all we work with, irrespective of race, sexual orientation, mental or physical disability, age or gender. As an organisation, we encourage applications from all backgrounds and will ensure measures are met when required, to allow a fair process throughout.
\n\nPLEASE NOTE: We can only consider applications from candidates who have the right to work in the UK