* General administration duties
Worldpay Is a Merchant Services and Payment Processing Provider Offering a Payment Gateway for Online Transactions. We provide simple and reliable card payment solution - used by 1 million merchants globally processing 110 million transactions daily. Our technology powers billions of transactions annually that move over $10 trillion around the globe.
About The Team
We are currently recruiting for enthusiastic, target driven Collection’s Advisors to join us in our vibrant Manchester Office in the ever-desirable area of Spinningfields, Manchester City Centre. Our newly refurbished offices host a friendly yet professional environment where successful candidates can develop and grow.
What You Will Be Doing
* Recovering customer arrears via telephone, written communications and/or any other digital methods introduced into the department / function
* Acting as a first point of contact for customers with outstanding arrears
* Reinstating of Direct debits to adhere to our One Call Resolution aim
* Showing empathy to vulnerable customers
* Negotiating & setting up repayment arrangements
* General administration duties
* Adhering to the rules and guidelines as set out by the company and its regulators (FCA / ICO/ FLA)
* Adhere to KPI's set by the business
What You Will Bring
* We would like to hear from you if you have experience working in Collections (Late or Early Arrears) as a Collections Agent, Collections Advisor, Credit Controller or similar
* Strong customer service & communication skills with the ability to empathise with people
* The ability to adapt to change in a fast-paced environment
* Experienced working within a regulated organisation background
* Polite telephone manner
* Strong IT skills to navigate multiple platforms
* Experience of working with Microsoft Office - Word, Excel and Outlook
What We Offer You
* Scheduled development time to support career progression
* 25 days annual leave per annum plus Bank Holidays
* Competitive Pension Scheme
* Private Healthcare Plan
* Life Assurance x 4 salary
Location: Manchester City Centre – Hybrid Working option available – Friday and two other day per week office based, 2 days working from home.
Working Pattern: 35 hours per week, Monday - Friday 9:30am – 4:30pm or 9:30am –5:00pm (shift dependant)
Competitive salary plus up to £500 per month commission based bonus scheme
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