Role:Partner Operations ManagerLocation: London
Work Model: Hybrid
Employment Type: Contract
We are seeking a Partner Operations Manager to support the digital news publishing ecosystem, partnering with leading global publishers. This non-technical role bridges publishers, external vendors, and internal teams within a company that delivers large-scale platforms and subscription services to help publishers manage content, grow reader revenue, and provide reliable news experiences.
Key Responsibilities
1. Act as the liaison between publishers, vendors, and internal teams
2. Resolve publisher issues through documentation fixes or cross-functional escalation
3. Coordinate projects and programmes across vendors, PMs, and engineering teams
4. Oversee first-level support operations and define SOPs/playbooks
5. Manage vendor relationships and ensure effective stakeholder communication
6. Identify opportunities to improve documentation, retrain vendors, or escalate feature requests/bugs
7. Support three core products:
8. Pinpoint: Investigative research tool for journalists; straightforward support (loading/access issues)
9. Reader Revenue Manager: Subscription service tool involving integrations, payments, user management, and financial reporting; fast-paced with frequent feature upda...