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Salesforce PSS Solution Architect, Norwich
Client: Empiric
Location:
Job Category: Other
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EU work permit required: Yes
Job Views:
2
Posted:
06.06.2025
Expiry Date:
21.07.2025
Job Description:
Rate: Negotiable (Inside IR35)
Duration: 6 months initially and extendable (long term project)
Responsibilities
* 12+ years CRM experience with at least 3 years in public sector or Energy & Utilities Services domain
* Mandatory experience in PSS (Salesforce Public Sector Cloud) implementation.
* Experience with PSS cloud and GDS understanding is preferred.
* CRM/Salesforce solution experience is a plus.
* Ability to design and optimize business processes and integrate across systems.
* Detail-oriented with quick learning ability for new concepts and technologies.
* Strong verbal, written, presentation, and interpersonal skills.
* Team collaboration skills to solve business and technical problems.
* Act as a Trusted Digital Transformation Advisor for clients.
* Lead business process redesign, roadmap planning, and multi-cloud implementation touchpoints.
* Assess customer requirements, co-create future vision, and map to Salesforce solutions.
* Contribute to target architecture, phasing, roadmap, and transition architecture.
* Provide domain expertise for Salesforce 360 platform solutions.
* Assist in building CRM strategy and roadmap, supporting quick wins and strategic goals.
* Work with complex requirements, design, and configure solutions.
* Collaborate with technical teams to determine solution details and value.
* Review design blueprints and identify potential risks.
* Stay updated with industry trends and Salesforce solutions.
Summary
* The Solution Architect acts as an industry domain expert on Salesforce Customer 360 Platform, focusing on enterprise architecture in the public sector and energy & utilities industries.
* Requires broad IT background including business architecture, cloud computing, and software development.
* Helps structure Salesforce deployment and transforms business strategy into execution.
* Strong industry knowledge and solution skills, using a consultative approach to align business and technical requirements.
* Subject matter expert in various categories like business strategy, application architecture, data, security, cloud, and analytics.
* Assists in designing product roadmaps and leveraging Salesforce technologies within enterprise frameworks.
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