Senior Support Engineer, 2nd Line Support, Team Lead, Microsoft, ITIL, Hybrid, COR7206
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Job Overview
We are seeking a Senior Support Engineer to lead a dynamic team supporting over 1,500 users across the UK in a hybrid working environment. This role is ideal for a 2nd Line Support Engineer aspiring to move into a team lead position or a Service Desk Team Lead seeking a new challenge.
Responsibilities
1. Oversee daily operations of a team of 1st Line Engineers.
2. Ensure high-quality technical support and excellent customer service.
3. Support and maintain enterprise-level IT infrastructure.
Company Overview
This industry leader provides enterprise-level technical support within the manufacturing sector, emphasizing innovation and customer success through cutting-edge technology solutions.
Benefits
* 25 days holiday
* 6% pension scheme
* Uncapped bonus scheme for high performers
Candidate Requirements
* Strong technical background in desktop, server, and network support.
* Experience leading or mentoring service desk teams.
* Familiarity with Office 365, Azure, Active Directory, and Group Policy.
* Experience working within an ITIL framework.
Interested?
If you are eager to lead a talented team and drive technological change, apply today to start your next career chapter!
Additional Details
* Seniority level: Mid-Senior level
* Employment type: Full-time
* Job function: Information Technology
* Industry: IT System Training and Support
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