Overview
You love to work with internal and external customers to execute projects and resolve issues. You will set the standard for automation and working at scale, dive deep into technical issues, and work diligently to improve the customer experience. You are a believer in the DevOps model of service engineering and you are excited to run operations in an environment where developers don’t toss problems over the wall. You are happiest when you are working with empowered, world‑class engineers to meet world‑class challenges. Finally, with your strong ownership bias, you have an infectious desire to continually improve how things are done.
Responsibilities
* Lead the deployment and operation of services in regions with specialised security needs.
* Report on the health of these services.
* Drive root cause analysis and coach others on performing them.
* Lead local development efforts to improve operational performance.
* Drive continual improvement in systems operations through the development of new tooling and automation.
* Define and drive projects and report on their progress.
* Meet with customers to develop relationships and clarify requirements.
* Create and refine the staffing and support plan for the services that you support.
* Work in an environment where operational excellence is truly the first priority.
Qualifications
* Relevant hands‑on engineering and administrative experience in networking, network services, operating systems.
* Experience as a systems engineering and operations leader for an Internet service or leading‑edge IT organisation.
* Demonstrated success building and leading teams.
* Bachelor of Science in Computer Science, Engineering, or Mathematics or equivalent experience, with a background in performance engineering and capacity planning.
* Strong engineering fundamentals (networking, operating systems, systems at scale) and experience leading teams responsible for running these services.
* Leading development life cycle processes and best practices, especially in the areas of deployment automation and monitoring.
* Experience with the deployment and usage of monitoring systems and experience with forecasting and capacity planning systems.
* Leading software development organisations in a "DevOps" model and experience with distributed systems at scale.
* Strong communication skills, both written and verbal.
Amazon is an equal opportunities employer.
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