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One Stop - Customer Service Assistant, Sonning Common
Client: One Stop
Location: Sonning Common, United Kingdom
Job Category: Other
EU work permit required: Yes
Job Reference: cf207784ea08
Job Views: 26
Posted: 14.07.2025
Expiry Date: 28.08.2025
Job Description:
One Stop • Sonning Common • Apply by 20-May-2025
About the role
We’re looking for a Customer Service Assistant to join our team at One Stop, a subsidiary of Tesco. As a Customer Service Assistant, you will work in a fast-paced retail environment where no day is the same.
You will play an important role in the day-to-day operations of our store by providing excellent customer service, stocking shelves, processing payments, and helping maintain the store’s appearance.
Since the customer is at the heart of everything we do, you will constantly seek ways to improve service through on-the-job coaching and feedback.
With your guidance, your store will remain a safe place to work and shop.
You will be Responsible For:
* Serving customers with passion and pride, providing natural service.
* Encouraging customers to give feedback via the ‘have your say’ survey.
* Working across all store areas including online, tills, replenishment, vending, and stock routines to meet customer needs.
* Applying training to ensure safe working practices.
* Participating in seasonal, community, and charity events to create an inclusive atmosphere.
* Understanding store performance and your role in delivering profit.
* Living our values, making everyone feel welcome, and following policies.
* Clocking in and out accurately to ensure correct payment.
* Following security procedures and wearing safety equipment.
* Following the think 25 policy when serving age-restricted products.
* Responding quickly to assistance calls or interventions at self-service checkouts, explaining your actions to customers.
* Maintaining a clean, tidy, and organized store environment.
* Potentially managing shifts in absence of supervisors.
* Following all training to ensure safety and legal compliance.
* If applicable, managing Post Office operations and passing necessary background checks.
Flexible Working:
We support flexible working arrangements. Discuss your needs with us during the application process.
Core Purpose:
Serving our customers, communities, and planet better every day.
Values:
* Customers are at the heart of everything we do
* We treat each other well
* We work as one team
* We make things easier
About us:
One Stop Stores Limited is a retail convenience business with over 1,000 stores across Great Britain, employing over 10,500 colleagues. Our stores are open seven days a week, offering a wide range of products and services including cash machines, Post Office, PayPoint, lottery, vending, and more. We are part of Tesco, operating independently from our support centre in Brownhills, Walsall, with distribution centres in Hampshire, West Yorkshire, and Brownhills.
Please Note:
We only recruit individuals who have passed the school leaver’s age. Details vary by country.
Benefits include:
* 10% discount in One Stop
* 10% discount at Tesco & Tesco Cafe (increased to 15% on 4-week pay weekends)
* 20% discount on F&F Clothing in Tesco Stores
* 10% discount at Tesco Mobile and exclusive deals
* Insurance discounts, health checks, and other retail discounts
* Colleague savings schemes, pension, life assurance, and medical insurance options
* Flexible working patterns and additional benefits
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