Overview
Join FedEx as an Operations Support Agent in Woodhall Spa, United Kingdom. We have an exciting opportunity to join our team of Operation Support Agents. Working hours are 35 hours per week with salary £13.42 per hour. Premium pay applies for hours worked between 7pm - 10pm, and 10pm - 6am.
What You Will Be Doing
* Ensuring that customers' urgent packages get to the right place, on time
* Answering incoming calls from customers in relation to shipment collection requests and delivery inquiries
* Checking and investigating failed shipments deliveries or collections when needed; prioritising and reallocating any failed deliveries for the next day delivery
* Entering data into our in-house tracking system
* Running clear and effective communication and collaboration with the team, your manager, and other operations stations
* Adhering to FedEx processes, procedures and controls, and regulatory requirements
What Do You Bring With You
* Good communication and social skills
* Ability to work in a fast-paced environment with strict timelines
* Ability to manage own time effectively with attention to detail
What We Offer
* Attractive compensation package
* Training to get you started and on-the-job learning opportunities
* Extensive learning resources to further develop your skills and knowledge
* Tuition Assistance Program (applicable for FedEx positions with a permanent contract)
* Employee Assistance Program for you and your family
* Employee reduced-rate shipping
* Great career opportunities
* FedEx is a trusted brand with a long-standing reputation
FedEx is committed to a diverse and inclusive workplace. We are an equal opportunity employer and we provide growth opportunities for all. FedEx in the UK is Disability Confident ‘Committed’.
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