Grounds & Caretaking Contract Manager Location: Hybrid – Barking / Home Salary: £50,000 - £62,000 per annum Type: Permanent, Full-time Recruiter: Goodman Masson (on behalf of B&D Reside) Goodman Masson is proud to be exclusively partnering with B&D Reside, a dynamic and fast-growing housing company wholly owned by the London Borough of Barking & Dagenham, in the search for a Grounds & Caretaking Contract Manager. This is an exciting opportunity for a proactive and experienced professional to play a pivotal role in shaping and delivering high-quality estate services across a growing portfolio. As part of a mission-driven organisation committed to delivering homes and communities that people are proud to live in, this role offers both purpose and progression. The Role: Reporting to the Contract and Delivery Lead, you will oversee the day-to-day management and performance of grounds maintenance and caretaking contracts. You'll ensure services are delivered to a consistently high standard – keeping communities clean, safe, and welcoming for residents. This is a key role for someone who thrives on driving contractor performance, working cross-functionally with internal teams, and making visible improvements to places people call home. Key Responsibilities: Full ownership of monthly contract performance reporting for grounds and caretaking services Supervision of external contractors and service providers within agreed budgets and quality standards Monitor KPIs and identify areas for continuous improvement and service innovation Lead on service-related complaints, incidents and escalations, ensuring prompt resolution Collaborate with stakeholders to ensure resident needs and expectations are met Provide accurate financial oversight, forecasting, and cost control in partnership with the finance team Foster a culture of customer focus and continuous resident engagement What We're Looking For: Essential: Proven experience managing third-party contracts and supplier performance Strong track record of stakeholder and contractor relationship management Data-driven with the ability to interpret performance metrics and initiate improvement plans Experience in financial management, budgeting and reporting Confident in managing complaints and service queries with a resident-first approach Able to work independently and manage a varied workload with competing priorities Strong IT and reporting skills Committed to equality, diversity, and inclusive service delivery Desirable: Professional qualification in a relevant field (e.g., Building Services, Property Management) Working knowledge of housing systems and practices Why Join B&D Reside? B&D Reside is at an exciting stage of growth, managing an expanding portfolio of high-quality homes and regeneration projects. With a strong social purpose at its core, the organisation offers a unique opportunity to shape services from the ground up and make a lasting impact on local communities. As a newly established but ambitious team, you'll join a supportive, collaborative, and forward-thinking environment where your voice is heard and your work truly matters. Interested? To find out more or to apply, please contact Jack Benson at Goodman Masson: We look forward to hearing from you.