Premier Customer Success Manager - Hospitality Software
This role will be based 3 days a week in one of our Access Offices.
We’re looking for passionate individuals to join the Access family, who believe in our core values of loving work, loving life, and being authentic. Our success depends on our people, and we aim to help you grow and develop your career.
What does Access offer you?
* A flexible, hybrid working environment that balances work and life.
* A strong, team-based office culture.
* Commitment to your development and success.
* Competitive salary, 25 days holiday (increasing with tenure), and a matched pension scheme.
* A range of benefits tailored to your needs.
* One charity day annually to support a cause important to you.
About you:
As a Customer Success Manager, you will be responsible for the success of a portfolio of our most valued customers. You will be customer-centric, passionate about how software can improve our customers' lives and businesses, and confident in building relationships at all levels, including C-Suite executives. You will conduct periodic reviews, provide progress reports, and demonstrate the value of Access solutions.
Day to Day responsibilities include:
* Reporting, identifying risks and opportunities, taking appropriate action, and driving continuous improvement.
* Establishing yourself as a trusted advisor by creating and maintaining strong relationships with key customers and stakeholders.
* Resolving customer challenges promptly by engaging appropriate resources and influencing outcomes.
* Conducting reviews to discuss trends, sentiment, success factors, and opportunities for expansion.
* Generating upsell and expansion revenue through customer insights and industry knowledge.
Skills and experiences required:
* Ability to analyze customer challenges and resolve them quickly.
* Capability to manage conflicting priorities under pressure.
* Strong commercial acumen and negotiation skills.
* Ability to articulate how product features deliver customer success outcomes.
* Understanding of product usage data by customer or segment.
About The Access Group:
We are one of the largest UK-headquartered providers of business management software for small and mid-sized organizations across the UK, Ireland, USA, and Asia Pacific. We help over 100,000 customers become more productive and efficient through our solutions, including Access Workspace.
We are committed to creating an inclusive environment where everyone can thrive. If you're excited about this role, even if your experience isn't a perfect match, you might be the right fit. We believe in diversity and equality, and we invite you to join our vibrant team where you can love what you do, love how you live, and be authentically you.
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