Credit Controller Luton Office | Full-time, Permanent This is a great opportunity to join an established, growing business where you'll take full ownership of your own ledger and work closely with teams across the company to improve cash flow, reduce overdue debt, and support a smooth customer experience. What you'll be doing Managing a portfolio of high-value customer accounts from start to finish Handling everything from reconciliations and stop supplies to payment plans and dispute resolution Acting as the go-to contact for your customers, building strong relationships internally and externally Working cross-functionally with sales, customer service, and depots across the UK to resolve queries quickly Monitoring customer creditworthiness and ensuring records are regularly updated Taking part in team meetings and supporting the wider finance function with month-end reporting Getting involved in continuous improvement projects and supporting changes to systems or processes What you'll have Proven experience working as a Credit Controller Strong communication skills - written, verbal, and over the phone A proactive, team-oriented mindset with a focus on customer service Confidence using Excel (advanced level preferred) Experience using Microsoft Business Central is a bonus, but not essential A methodical and organised approach to prioritising workload Willingness to travel to other sites if required About the business The company is a market-leading supplier within its industry, known for delivering high-quality products to private, trade, and industrial customers. With a heritage dating back to the 1950s, and part of a global group since 2003, the business is committed to continuous improvement and puts customer focus, safety, and teamwork at the heart of what they do. If you're a Credit Controller who wants to take real ownership of your role, work across departments, and be part of a company that values collaboration and quality, we'd love to hear from you. Apply now or get in touch for more info