I am working with a growing, FCA regulated business who are looking for an experienced Retentions Manager.
The role will involve leading and developing a retentions team focused on customer persistency, handling cancellations/objections and ensuring customers receive fair and compliant outcomes throughout their journey.
Key Responsibilities:
* Managing and coaching a high-performing team
* Developing effective retention strategies
* Handling escalated customer cases sensitively and professionally
* Monitoring retention performance, complaints and quality metrics
* Working closely with Compliance and QA teams to maintain FCA standards
* Using customer data and feedback to drive improvements
The ideal candidate will have previous experience within retention/customer save functions, strong leadership skills and a solid understanding of FCA regulations and Consumer Duty.
Excellent benefits, progression opportunities and a supportive working environment on offer.
If you’d like more information, feel free to get in touch for more details!