We are currently looking for a Reception Manager on a full-time basis.
As Reception Manager, you will manage reception operations to ensure consistently-delivered exceptional customer service to guests.
Duties
* Support Team Members in handling guest requests and enquires to ensure a positive outcome
* Ensure a consistent, high level of customer service and respond to guest complaints and disturbances
* Supervise accurate and efficient reception operations including check in/out procedures
* Drive sales revenues and promote hotel services and facilities for up-selling opportunities
* Understand and apply correct finance and hotel credit policy procedures
* Monitor the appearance, standards and performance of the Front Office Team with an emphasis on training and teamwork
* Ensure Team Members have updated knowledge of all room categories, room rates, packages, promotions, local area and other general Marriott product knowledge necessary to perform their duties
* Demonstrate positive leadership characteristics to inspire Team Members to meet and exceed standards
* Act in accordance with the front of house equipment and the property management systems (OPERA)
* Conduct training programs on an ongoing basis
* Carry out shift handovers and brief team members as required
* Follow Moxy by Marriott brand standards
* Assist other departments and maintain good working relationships with hotel Team Members
* Act with responsibility in emergency situations
* Able to perform the Night Audit and ensure all reports are prepared for next day operations
* Make book-outs if necessary
* Performs security checks of interior and exterior of the premises
* Together with the team enroll new members for Marriott Bonvoy (loyalty program)
* Minimum of 2 year experience in similar role
* Previous experience in a hotel industry
* Positive attitude and good communication skills
* Resident in/close to Inverness (or acceptable travel distance)
* Committed to delivering a high level of customer service
* Excellent grooming standards
* Ability to work on your own or as part of a team
* Competent level of system knowledge
* Fluent in English, an additional foreign language is preferred
* Able to work morning-, evening- and nightshifts