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Technical Manager – Fire and Security (ADT)
What You Will Do
Support the delivery of excellent customer experience through technical support to sales and operational teams. Lead the adoption of best practices across the UK&I business to ensure continuous improvement and high-quality service, fostering a zero harm culture.
Johnson Controls is committed to making a positive impact worldwide by providing advanced security solutions, protecting people and the environment, engaging with communities, and innovating to meet future challenges.
As the UK’s leading fire and security provider, Johnson Controls safeguards over 210,000 properties and gains over 2,000 new customers monthly.
How You Will Do It
* Drive quality and technical competence to improve operations.
* Lead teams in process improvement and coordinate with product management and Process Excellence.
* Provide technical support and guidance, identify issues, and develop solutions.
* Conduct site reviews and audits to ensure standards and customer satisfaction.
* Support internal audits and maintain accreditations like ISO 9001.
* Assist with pre-installation support regarding software and graphics.
* Develop and maintain skills matrices through training and assessments.
* Support training for new products and ensure quality standards.
* Assist in recruiting and developing apprentices and create learning platforms.
* Develop core competencies for sales and operations to ensure compliance and service quality.
* Collaborate with Learning and Development for technical training delivery.
* Maintain the Engineer Development Review process for competency assessments.
* Work with IT to support the use of modern software tools.
* Provide feedback on product deficiencies and support safety initiatives such as toolbox talks and incident follow-ups.
What We Look For
* Experience in the security industry.
* IOSH Managing Safely certification.
* Problem-solving skills in an electrical/technological environment.
* Knowledge of Intruder, Fire, CCTV, Access Control, and EAS systems.
* Experience with Quality and H&S auditing, including SSSTS certification.
* Excellent communication skills at senior management and customer levels; proactive and innovative mindset.
Seniority level
* Mid-Senior level
Employment type
* Full-time
Job function
* Engineering and Information Technology
Industries
* Industrial Machinery Manufacturing
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