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Our client in Manchester is looking for a Customer Coordinator to join their team on a temporary, part-time basis. Hybrid working arrangements are available after training.
Responsibilities:
1. Oversee the customer interface process related to our business and issues.
2. Work closely with internal resources and customers to resolve issues.
3. Serve as a liaison between clients and internal departments to ensure efficient and timely resolutions.
4. Provide and coordinate outstanding customer service.
5. Respond to all customer queries received via internal departments, the PFT website, telephone, or email.
6. Utilise the company CRM system to raise cases and actions.
7. Resolve product/service problems by clarifying customer complaints, identifying causes, and expediting corrective actions.
8. Handle non-service related returns from customers and communicate back through appropriate channels.
9. Prepare daily report analyses of complaints received and deliver to the business.
10. Escalate issues to relevant department heads when necessary.
11. Collaborate with the Service department to meet requirements, providing accurate and timely information.
12. Participate in meetings with other departments to ensure clear communication.
13. Identify trends such as failures or errors and assist in preparing reports on these issues.
14. Ensure the Quality team is aware of any procedural problems or inaccuracies.
15. Comply with all company and HSE policies and procedures.
16. Perform any other duties as required by the business needs.
Note: This job posting is active and not expired.
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