Covering Sittingbourne, Canterbury and Margate, this role offers variety and the chance to make a genuine impact. While you will work across the district, you'll likely spend much of your time in either Canterbury or Margate. As a key front-facing member of the team, you'll be the first point of contact for our learners‑playing a vital role in shaping their experience from enquiry through to achievement.
Responsibilities
* Welcoming and supporting learners in person, by phone, and via email
* Providing clear information and guidance on courses and services
* Enrolling learners and managing student data accurately
* Supporting exam processes, including entries and organising and running local examinations
* Helping to create a positive, safe, and inclusive learning environment
This is a varied and rewarding role where no two days are the same. It can be busy and requires strong attention to detail, but it also offers the opportunity to work independently and make a real difference.
Qualifications & Skills
* Strong customer service and interpersonal skills
* The ability to manage and process information accurately
* Confidence using Microsoft Office and willingness to learn new systems
* A proactive approach and ability to work on your own initiative
* GCSE (or equivalent) in Maths and English (Level 2)
Additional Information: This post is considered by KCC to be a customer-facing position. The Council therefore has a statutory duty under Part 7 of the Immigration Act (2016) to ensure that post holders have a command of spoken English/Welsh sufficient for the effective performance of the job requirements. The appropriate standards are set out in the Job Description/Person Specification.
At Kent Adult Education, our learning centres are vibrant, welcoming spaces where adults come to build skills, confidence, and new opportunities. Supporting learners across Kent, we deliver courses that make a real difference to people's lives.
Work that works for you and us – let's talk flexibility! KCC is committed to building a workforce which reflects the diversity of the county's working residents, encouraging applications from people of all ages, abilities, genders, sexual orientations, ethnic backgrounds, faiths and those with caring responsibilities, and aspires to create an inclusive workplace where everyone can be themselves at work.
Working Hours and Flexibility
* 18.5 hours per week
* A flexible working pattern, including some variable hours
* There may be one evening per week (until 9.30pm) during term time to support evening classes
* There may be a need for an occasional Saturday attendance
* Rotas are planned in advance to help you organise your time
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