Are you looking for your next role in Customer Success? Are you looking for the next step in your career with one of the fastest growing businesses in its sector? If your passionate about building relationships and want to part of an energetic high performing team, this could be the role for you.
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GlobalData is one of the world’s largest data and insight solution providers in the world. We work globally across 5,000 companies across sixteen primary industries including; healthcare, consumer, technology, financial services and construction. At GlobalData we decode uncertainties and cut through noise to provide timely and actionable solutions to our clients through unique data and expert analysis.
The customer success team has grown from 5 to 70+ in the last 2 years and is now looking to expand once again in 2022 with a new team dedicated to the Professional Services space which aligns as part of our growth strategy to deliver world class service to all our customers. We’re looking for enthusiastic, hungry and relationship-driven individuals to join the team.
As a member of our EMEA team, you will work in a growing, energised culture, surrounded by motivated and talented colleagues who support many of the worlds top businesses every day. The Customer Success Executive role is focused on service delivery, ensuring that clients use and receive value from their service with us.
What’s in it for you?
* A simple roadmap to working with some of the biggest companies across 16+ of the world’s largest industries.
* A company & management team that loves to develop & promote internally as we build new teams and continue the growth roadmap!
* The chance to make a visible and rewarding impact to our customers experience with GlobalData.
* The opportunity to join a new global team and be the first point of contact to delight our customers.
* The potential for international travel and relocation with offices worldwide.
How you will make an impact:
* Proactively build relationships with our clients to ensure they see the full value in our services and are getting the best return on their investment with us.
* Support the retention of our customers with regular interaction to help them overcome their challenges.
* Work cross-functionally with our research teams to answer our client’s most pressing questions in a timely way.
* Develop an in-depth knowledge of our products and an understanding of what’s happening in the industry so that you can drive continuous client engagement.
* Partner with Sales Executives and Account Managers to develop an understanding of what the client would like to achieve through our products and identify how we can help them do so.
* Be the ‘voice’ of the customer within our business and provide feedback to all other teams to drive continuous customer success.
Personal specification
* Bachelor's degree AND/or 2-4 years’ work experience in a client facing/service role
* Goal orientated with a positive & energetic attitude to working with clients & building relationships
* Demonstrated intellectual curiosity
* A passion for personal and team development and works well independently
* Excellent oral and written communication skills
* Demonstrated ability to meet deadlines and have excellent attention to detail
* Well defined prioritisation and organisational skills
* Salesforce and Microsoft Office experience preferred