Overview
We are seeking a dedicated and experienced manager/shift leader to join our dynamic team. The ideal candidate will possess strong leadership skills and a passion for hospitality, ensuring that our operations run smoothly during their shift. As a Shift Leader, you will be responsible for managing staff, overseeing food preparation, and maintaining high standards of food safety and service quality. This role is crucial in creating a positive experience for both our team and our guests.
Responsibilities
* Lead and manage the team during shifts, ensuring efficient operations and excellent customer service.
* Oversee food preparation processes, ensuring adherence to culinary standards and food safety regulations.
* Train and mentor staff in hospitality practices, coffee making, latte art, smoothies ans milkshake, iced drinks and kitchen operations.
* Assist with inventory management, including ordering supplies and monitoring stock levels.
* Handle customer inquiries and complaints professionally, providing solutions to enhance guest satisfaction.
* Collaborate with management to implement new policies or procedures aimed at improving service quality.
* Maintain cleanliness and organisation of the kitchen and service areas in compliance with health regulations.
* Support the team in various roles as needed, including bartending or assisting in food preparation.
Requirements
* Proven experience in a leadership role within the hospitality or culinary industry.
* Strong team management skills with the ability to motivate and inspire staff.
* Knowledge of food safety standards and best practices in food preparation.
* Excellent communication skills, both verbal and written.
* Ability to work under pressure in a fast-paced environment while maintaining attention to detail.
* A proactive approach to problem-solving with a focus on helping others succeed.
Join us as we strive to deliver exceptional experiences for our guests while fostering a supportive environment for our team members. If you are passionate about hospitality and have the skills we are looking for, we would love to hear from you
Job Types: Full-time, Permanent
Pay: £33,000.00-£35,000.00 per year
Benefits:
* Casual dress
* Discounted or free food
* Employee discount
* Flexitime
* Store discount
Work Location: In person