MS-Group Ltd, an independent family business established in 1821, is the “parent” company for a number of Memorial Retail outlets throughout South Wales and the West Country. These include Mossfords – Wales’ oldest memorial masonsand various others. The company also includes a rapidly expanding Sign Company (Morgans Consult), a vehicle graphics division (PopIn Graphics) as well as an internet based business selling stone signage (StoneSign Company) and is continuously expanding and developing. The Role: Branch Manager – Memorial Sales Dealing with Sales situations – always with a caring, helpful and understanding manner, including: Dealing with and helping clients, potential clients and past clients with a range of queries and problems Selling memorials and similar products and services on site at the branch and dealing with all aspects surrounding the taking of orders Dealing with after-sales situations with an equally caring, helpful and understanding manner Contacting clients and potential clients by telephone Ensuring that all orders and leads are tracked and recorded to ensure maximum efficiency and quality of service Occasionally calling at clients homes to provide advice and possible sales and/or to help resolve or answer any queries – possibly outside of normal working hours. Additional responsibilities detail: Memorial Aftercare - taking full responsibility of the Aftercare system across our estate, this includes scheduling and administration Answering the telephone & dealing with all queries relating to the branch and its clients etc In putting order and other data into our automated order system Processing paperwork Updating and maintaining the files Receiving and handling payments, deposits etc Ensuring that the office, display and showrooms are kept in a good, tidy and clean condition. Report and communicate with Head Office on a regular basis to ensure good relationships are maintained and quality of service to the client is ensured. Helping with other administrative duties from other busier branches What you can expect from us: Branch opening hours are between 9am-5pm 8.5 hours daily, Monday to Friday. Contributory Pension Scheme 20 days holidays Bank Holidays Holidays increased on length of service Access to our benefits platform with hundreds of great discounts including cycle to work Social & Charity Events This is a permanent position, with a 6 month probation period. Full training will be provided.