Job Description
Job description
Job Title: Complaints Handler
Reporting to: Aftersales Manager
Department: Aftersales
Job Description
We are looking for a Complaints Handler to join our rapidly growing Car Supermarket (stocking around 1,500+ pre-owned vehicles) based in Enfield with a competitive basic salary of £30,000 per annum (DOE) and a more than achievable first year OTE of £36,000.
Responsibilities:
* Manage customer complaints by email, phone and in person
* Managing a high number of inbound and outbound calls per day
* Ensuring deadlines are achieved and closing aftersales tickets with urgency whilst maintaining a high quality of service
* Booking vehicles in and advising on duration of repairs. Getting authorisation for any additional work / repairs that may need carrying out
* Negotiate external repair fees and parts prices
* Delegate repairs internally and liaise with our Warranty Company
* Arrange refunds of repairs direct to customers
* Carrying out all administrative work related to After Sales duties including courtesy car agreements, trade order repair estimates, printing and vehicle repair reports
* Complying with FCA rules and regulations
Working Hours
* Monday to Friday: 08:30 – 17:30
* Every other Saturday
Compensation Package
* Basic up to £30,000 (depending on experience) with an OTE of £36,000+
Job Type: Full-time
Pay: £30,000.00-£36,000.00 per year
Additional pay:
* Bonus scheme
* Commission pay
* Performance bonus
* Yearly bonus
Benefits:
* Company events
Schedule:
* Monday to Friday
* Weekend availability
Ability to commute/relocate:
* Enfield: reliably commute or plan to relocate before starting work (required)
Experience:
* Car Sales / Customer Service: 1 year (required)
Work Location: In person