LOVE SPORT? WANT TO HELP PEOPLE? PROBLEM SOLVER? IF YES, THIS IS THE PERFECT ROLE FOR YOU!
As a Customer Experience Advisor you’ll be providing the best care for our customers, both in-store and online. To put it simply, the purpose. The most important part of your role is to ensure that all customers leave delighted with our products and your service.
What will you benefit from?
1. Career progression - At Decathlon, you choose your own career path, whether you aspire to become our next customer service manager or our next CEO - your opportunities for progression are endless!
2. Profit sharing scheme - We’re one big international family who exclusively shares the profit we make with our employees.
3. We play sport together and have regular team socials!
4. Quarterly bonus scheme
5. Permanent contracts with fair pay - We don’t believe in zero-hour contracts.
6. Cycle to work scheme - 25% discount on a bike of your choice.
7. 30% staff discount on our Decathlon products.
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Your Responsibilities:
8. Team Player –The business and the customer always comes first, together with your colleagues you will ensure that your in-store business is commercial and efficient day to day.
9. Digital – As retail continues to evolve, you will have the freedom to discover new ways to build your brand through social media and other digital channels.
10. Partnerships – Once your business is thriving in store and online, you can reach out into your community and work with your local sport clubs/schools/businesses to develop partnerships. Here is where you will apply your networking skills in order to strengthen your brand and to make your sport accessible within your community.
11. Customer Service – Your customers will always be your number one priority, you will have the means to listen to their feedback in order to make improvements to your business. At Decathlon we ensure that all our customers remain loyal through our Satisfied or Satisfied policy.
12. Brand - You will build the best product offering for your customer. You’ll choose all of your ranges within your sport, adapting your business to the current market. You will organise events in your local area to increase brand awareness and customer participation in sport.
Who are you?
13. Someone looking to take the next step within their retail career.
14. Commercially focused
15. Open-minded with a natural sense of service to help others.
16. Self-motivated with a clear passion for sport.
17. Team player who thrives in fast paced and changing environments.
18. Digitally competent with an entrepreneurial mind-set.
IF YOU LOVE SPORT AND WANT AN EXCITING CAREER IN CUSTOMER SERVICE, APPLY TODAY!