CBRE Global Workplace Solutions is a leading global provider of integrated facilities and corporate real estate management. We are recruiting a Contract Support Coordinator to join the team located in London.
This is a hybrid working role.
Job Purpose:
To provide exceptional customer service and comprehensive financial and administrative services to the client and the contract. In order to be successful in the role it is key that the Contract Support understands procedures, processes and operates them to the required standards.
Key Tasks:
Contract
Identify and help drive implementation of savings opportunities to ensure customer and GWS financial savings targets are maximized.
Drive high quality commercial performance through understanding the contractual commitments, better buying and use of preferred suppliers.
Compiling of the Contract Review Business Unit pack
Conducting supplier surveys on MySupplier
Compiling of the Customer Monthly Management Report
Liaising with the client regarding payment of invoices
Site inductions
Helpdesk: including but not limited to; logging, distributing and closing of reactive calls on desired system.
Continually develop systems to maximize efficiency benefits for the customer and GWS.
Update labour allocations to ensure accurate client reporting
Finance
Support the preparation and delivery of monthly Contract Reviews.
Co-ordination of the billing application, calculating margins, raising invoices and submitting to client
Chasing of debt to keep within contractual terms
Creation and review of management reports such as P&L, WiP, Unbilled Revenue, Debt, OPO's & Invoice Pool
Raising Purchase Orders
Reviewing open Purchase Orders
Policy and procedure compliance
Processing supplier invoices and resolving any queries
Comprehensive spend tracking
Weekly report submission to include WiP, Unbilled Revenue, Debt, Invoice Pool and OPO updates
Reporting on In Scope and Out of Scope works
Drive high quality financial performance to influence P&L result.
Ad-hoc reporting as requested by Business Unit or Business/Finance.
Quality
Co-ordination of sub-contractor files, ensuring they are statutorily compliant with QHSE requirements
Reporting and management of work management system
Logging hazards & customer feedback on the QHSE Management Portal
Subcontractor reviews
Log books compliance
Maintain eLogbooks
People
Timesheets
Organising training for the team
Updating of the team attendance planner
Arranging agency cover and submitting hours on portal
Culture carrier and promotes best practice
Other
Obtaining supplier quotes and uploading onto the internal system for client approval
Maintaining the stationery supply
Reception cover if applicable
Updating Portals as and when required
Constantly improve quality, service and efficiency.
Success Measures
Success in this role will be measured through defined targets as follows:
Achievement of Business Unit / Contract KPIs in line with business requirements
Person Specification:
Education:
Essential:
Hold academic passes with at least GCSE Maths and English or equivalent
Desirable:
Higher educational qualifications to 'A' level or degree (or equivalent)
Skills:
Essential:
Highly computer literate
IT Skills to achieve key tasks and give the business a sound reporting base.
Superior written and verbal communication skills with strong oral presentation skills.
Capable of working in a matrix environment.
Desirable:
Formal training in the use of Excel, Word and presentation software packages
Knowledge:
Essential:
A basic understanding of business and customer-facing environments.
Desirable:
Understands the requirements of operating in a contract environment.
Experience:
Essential:
Been a part of a high-performing team.
Desirable:
Previous experience of a service industry role using operating systems such as Dynamics AX.
Aptitude:
Customer focus skills with a passion for customer service.
Effective communication skills enabling the individual to work with clients, suppliers, and staff at all levels
Self-motivated and ambitious
Results/ task orientated, with attention to detail and accuracy
Excellent time management and organisational skills
Commitment to continuous improvement
Ability to work as part of a team, as well as independently
Calm manner, able to work under pressure and with changing demands and priorities
Confidential and discrete approach
Circumstances:
The individual must be willing to undertake travel as the role/business requires
Core Competencies:
Customer Service
Communication
Integrity
Attention to Detail
Why CBRE
When you join CBRE, you become part of the global leader in commercial real estate services and investment that helps businesses and people thrive. We are dynamic problem solvers and forward-thinking professionals who create significant impact. Our collaborative culture is built on our shared values - respect, integrity, service and excellence - and we value the diverse perspectives, backgrounds and skillsets of our people. At CBRE, you have the opportunity to chart your own course and realize your potential. We welcome all applicants.
Applicant AI Use Disclosure
We value human interaction to understand each candidate's unique experience, skills and aspirations. We do not use artificial intelligence (AI) tools to make hiring decisions, and we ask that candidates disclose any use of AI in the application and interview process