Corporate Regional Front of House Lead
Location: Leeds or Halifax. Work schedule: Monday to Friday, office‑based.
Salary: Up to £45k DOE.
This isn't reception. This is experience.
We're looking for an experienced Front of House Manager or Operations Manager who brings the energy, polish and presence of five‑star hospitality into a modern workplace.
This role sits on our flagship corporate integrated facilities management account, for one of the UK's leading high street banks. You will work alongside some of the best in guest services and FM – helping shape workplaces people genuinely want to be in.
You’ll lead a team of c.25 Guest Services Ambassadors across Manchester, Leeds, Belfast, Halifax and Edinburgh, working in partnership with both client and internal stakeholders to support and enable a standout workplace experience.
No two days are the same.
Responsibilities
* Leading and inspiring a high‑performing, multi‑site Guest Services team
* Elevating the day‑to‑day workplace experience across all locations
* Supporting the client's workplace strategy through exceptional service delivery
* Building strong, trusted relationships with client and internal stakeholders
* Coaching, developing and retaining top talent
* Driving consistency, standards and continuous improvement
* Partnering with FM, events and workplace teams to deliver a seamless experience
* Being a visible, hands‑on leader and go‑to presence on site
Qualifications
* Proven experience in corporate workplaces, guest services or members clubs
* A confident, polished and memorable leadership presence
* Strong stakeholder management skills – able to influence and build trust
* Experience leading teams across multiple sites
* Passion for workplace experience, people and high standards
* Highly organised, proactive and solutions‑focused
Essentials
* Office‑based, Monday‑Friday role
* Will spend most of the time in Leeds and Halifax
* Willing to travel (car/train/plane) across sites (occasional ad‑hoc only)
* Confident using workplace systems (Outlook, Teams, Eptura, Viva etc.)
Benefits
* UK‑wide networking away days with peers across our business
* Opportunities to attend industry events and forums
* Genuine, structured talent development at every level
* Bespoke customer experience training and on‑site coaching
* Clear pathways into senior leadership roles
* Virtual GP on hand for you and members of your household
* Financial wellbeing assistance through the Salary Finance scheme
* Flexible lifestyle benefits platform, Choices (extra holiday days, insurance, technology purchases, etc.)
* High‑street discounts through the MiDeals platform
* Cycle‑to‑work scheme
* Life cover of up to four times your salary
* Enhanced pension contributions, save‑as‑you‑earn scheme and Mitie Matching Share Plan
* Mitie Stars recognition with monthly cash prizes and a chance to win a £10,000 end‑of‑year prize
#J-18808-Ljbffr