Fraud Advisor - Glasgow (City Park)
Full-Time | Permanent | £26,000 - £28,500
Looking to take the next step in your Financial Services career? We're currently recruiting for a Fraud Advisor to join a fast-paced, supportive team based in Glasgow City Park.
As a Fraud Advisor, you'll play a crucial role within the Financial Services sector, protecting customers from scams and fraudulent activity while delivering exceptional customer service. This is a fantastic opportunity for an experienced Fraud Advisor or banking professional who enjoys problem solving, supporting customers, and making a real impact every day.
If you have at least 18 months' experience within Financial Services or a UK banking environment, this could be the perfect opportunity to grow your career as a Fraud Advisor in Glasgow.
What You'll Be Doing
As a Fraud Advisor, you will:
Handle inbound customer calls relating to suspected fraud or scams
Investigate suspicious transactions and raise fraud cases
Support customers who may be vulnerable or experiencing financial difficulty
Approve or decline payments based on fraud risk assessments
Provide reassurance and guidance to customers affected by fraud
Educate customers on how to protect themselves from scams
Ensure all activity complies with Financial Services regulations and internal policies
Take ownership of customer queries and aim for first-call resolution
What We're Looking For
To succeed as a Fraud Advisor, you will have:
Minimum 18 months' experience within a UK banking or Financial Services environment
Strong customer service and communication skills
Good understanding of banking processes and terminology
Excellent attention to detail and problem-solving ability
Confidence handling sensitive situations, including vulnerable customers
Ability to work in a fast-paced, high-volume environment
Strong decision-making skills with a customer-first mindsetExperience within fraud investigation or financial crime is highly desirable.
Salary & Benefits
£26,000 - £28,500 (depending on experience)
Overtime opportunities available
28 days annual leave (including bank holidays)
10% discount on local bus travel in Glasgow
Pension scheme
Employee wellbeing support (GP access, financial advice, mental health resources)
Cycle to Work scheme
Employee discounts and reward programmes
Working Hours
40 hours per week (full-time permanent)
Training: 2 weeks on-site in Glasgow, Monday-Friday 09:00 - 18:00
After training:
On-site shifts: 10:00 - 19:00
After 3 months training: hybrid/home working available
Shift patterns between 10:00 - 23:00, Monday-SundayPlease note: No holidays can be taken within the first 6-8 weeks during training and onboarding.
Disclaimer
CCA Recruitment Group is an employment agency with a legitimate interest in providing work finding services. Please be advised that by submitting your CV to CCA Recruitment Group, directly or via any of our job advertisement platforms, and all telephone calls may be recorded for training and auditing purposes, your personal data will be held on our secure internal CRM system indefinitely. The personal data contained therein will not be shared with any third parties without your express consent. As an individual, you have the right to withdraw consent at any time. Following a period of 10 years inactivity your CV will be deleted permanently from our database.
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