Salary: £59,000 - 99,000 per year Requirements: Proven experience in IT help desk support or related role Exceptional customer service skills Ability to troubleshoot and diagnose hardware and software issues Strong communication skills, both written and verbal Knowledge of IT service management Familiarity with ticketing systems and remote support tools Competency in working with various operating systems and applications Responsibilities: Triage and support all customer-reported issues Ensure all faults are dealt with efficiently Monitor issues to define patterns and prevent recurrence Assist in the efficient operation of the in-house Service Assurance team Deliver exceptional customer service to our clients Collaborate with team members to resolve technical issues Maintain accurate records of support interactions and resolutions Technologies: Hardware Support More: We are a dynamic company located in Dummer, Basingstoke, offering a salary of £28,000 for the role of IT Help Desk Coordinator. Our team is dedicated to providing excellent support to clients, ensuring that all customer issues are addressed promptly and effectively. We prioritize efficiency and service excellence as central to our operations. last updated 5 week of 2026