Overview
Working hours: Sunday - Thursday 09:00 - 17:00, (except Mondays 11:30 - 19:30)
Are you a qualified counsellor with management or leadership experience?
Portfolio are proud to be representing our Client who are a trusted health and wellbeing network who have been making a positive difference in over 15 million lives, in their search to add a Counselling Manager to their team.
This is a great opportunity to join the industry leading EAP and OH provider & Sunday Times 'Best Places to Work' organisation as an EAP Counsellor.
Responsibilities
* Overall responsibility for the running of your counselling team
* Monitor, mentor and ensure counsellors are working in line with clinical governance and the KPIs set out within internal policies
* Work proactively to ensure the wellbeing of all counsellors, through debriefs, wellbeing sessions and team engagement
* Implement and maintain new weekly and monthly goals by completing regular quality assessments and coaching sessions; monitoring additional learning in line with performance management protocols and CPD requirements
* To support the counselling team on a day-to-day basis with risk and safeguarding debriefs as and when required and ensure team members are always following the Risk Guidance policy
* Take responsibility by ensuring all calls are being handled effectively and efficiently with no unnecessary delays
* Create and deliver training presentations for new colleagues and shape and deliver new training presentations/programmes for existing colleagues
* To provide daily, weekly, monthly reports to the Head of Counselling as required
* To assist with the investigation and outcome of service issues
Qualifications
* Counselling qualification with BACP registration
* Pro-active and self-motivated attitude
* Professional and outgoing personality, with strong organisational skills
* Ability to inspire team members and encourage clinical excellence and exceptional customer service
* Ambitious with the determination to succeed
* Proven experience within a professional and fast-paced work environment
Benefits
* Cash plan for you (and your children, if any)
* Holidays increase after 2-and 5- years' service
* Contractual sick pay
* Private medical insurance after 5 years' service
* Profit share scheme
* Season ticket loan scheme
* Cycle to work scheme
* Access to Employee Assistance Programme
* Company incentives, access to discount schemes
* 100% funding for professional registration fees
* Support with revalidation and CPD
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