Deputy General Manager Caledonian is looking for exceptional individuals aspiring to excel in the hospitality industry operating all year-round. Key Job Responsibilities Play a key part in delivering exceptional customer service, assisting the General Manager in overseeing the operation of the property to ensure total guest satisfaction. Support all departments in delivering high standards consistently. Ensure all staff are consistently motivated and engaged to deliver excellent customer service. Implement strategies to maximise revenue in all departments. Ensure compliance with brand standards in all departments. Hold regular briefings and communication meetings with all head of departments. About you Previous experience in a managerial role within the hotel industry, preferably in front office operations Previous experience of managing a team of 20 colleagues. Strong organisational and time management abilities to handle multiple tasks and priorities effectively Have excellent customer service skills. Demonstrate a can-do attitude. Demonstrate self-motivation and ability to work in a fast-paced work environment. Have excellent communication skills with a collaborative approach to colleagues and customers. Ability to work in a team. Ability to work a flexible shift pattern. Benefits Significant employee discounts on companies own holiday products. Company pension Possible Live-in accommodation Free staff parking – hotel specific About us The hotel is part of the Caledonian Hotel Collection. You would be joining a business which excels in provision of holidays and short breaks, one of the leading holiday companies in the UK. At Caledonian we recognise that the success of our business depends on our people and delivering a quality product. We understand that developing and supporting our people to deliver this quality is important and key to our success. We believe in involving our people in decision-making and product improvement, we encourage all our team members to raise any suggestions or ideas to help us achieve our goals. Your enthusiasm, contribution and commitment will be highly valued when you become a part of the wider Caledonian team. Diversity & Inclusion We actively promote a culture of diversity and inclusion, fostering an environment where every individual’s unique perspective and talent is valued and respected.