Req # 9277
Bedford MK44 3JZ, UK
Job Description
Posted Wednesday, 10 September 2025, 19:00
We're recruiting Claims Settlement Advisors to join our team, based at our office in Bedford, MK44 3JZ.
Our Claims Settlement Advisors manage total loss motor claims and provide a best-in-class customer service experience. The Claims Settlement Team assist with negotiating and settling total loss motor vehicle claims directly with policy holders, on behalf of our insurance partners.
Main duties & responsibilities
* Consistently improving upon and delivering a Customer Experience to the highest standards to both our internal and external customers
* Delivering a customer experience to the highest standards
* Meeting the required quality standards, to ensure operational excellence
* To ensure that all parts of the claim's settlement process are carried out accurately and in a timely manner
* Build rapport with internal and external customers and take ownership for the customer journey
* Ensure a strong and consistent level of productivity is achieved
* Promote good teamwork and performance by supporting other team members when required
* Sharing new ideas to improve our service and demonstrating a positive demeanour at all times
* Such other duties as requested by your line manager
What we need from you:
Essential
* Excellent customer service skills
* Strong attention to detail
* Excellent communication and interpersonal skills
* A team player
* Energetic and self-motivated
* Excellent computer & data entry skills
* Microsoft office skills (Outlook, Excel and Word)
* Well-presented and demonstrates a professional, friendly, positive attitude.
* Experience or working within a high functioning team
* Great literacy and numeracy skills
Desirable
* Previous experience of working within motor claim management
* Working in a Call Centre environment
* Examples of continuous learning and personal development
* Basic knowledge of motor vehicles
What we offer you in return:
* Monday to Friday working
* Time For You: Relax with 23 days of holiday plus bank holidays, and an extra day for a personal special occasion.
* Give Back: Receive a paid day to volunteer for a charity of your choice.
* Health & Wellness: Healthcare Cash Plan, allowing you to claim cash back on a range of healthcare products and services including dental, optical, chiropody, and specialist consultations, tests, and scans and Virtual GP access.
* Appreciating You & Others: Celebrate special moments with access to our Recognition Hub and E-card collection.
* Your Future: Join our contributory workplace pension scheme for financial security.
* Investment: Purchase shares in our global company at a discounted rate.
* Fitness & Health: Save money while commuting with our Cycle to Work Scheme and access fitness videos and gym discounts.
* Life Assurance: Enjoy peace of mind with our life insurance coverage.
* Exclusive Discounts: Access our deals hub for savings on everyday purchases and family activities.
* Goal Support: Use tools like Mortgage Advice, Life Coaching, and our Money Hub to achieve your goals.
Copart are an equal opportunity employer, proudly hiring a diverse workforce. Discrimination is expressly forbidden and we therefore kindly welcome all applications.
Job Details
Pay Type
Salary
Hiring Rate
27,208 GBP
Bedford MK44 3JZ, UK