Job responsibilities Please see job description for full details. The MDT Co-ordinator will monitor the departments electronic referrals/MDT pools and forward any relevant letters for the Breast Surgery Department, for review. New referrals are communicated to the PRMC (Patient Referral Management Centre) where appropriate. Regularly monitor and update patient pathways, expediting/chasing appointments where appropriate. Escalating issues to the Service Manager in order to avoid undue delays in the patient obtaining treatment. To receive post and deal with routine correspondence, undertaking follow-up action as directed. This may include replying personally to letters and preparing draft letters for signature. To transcribe from dictation, written text or digital dictation, all correspondence, reports or notes for the Breast Surgery Department and team, checking detail in patient case notes and ensuring letters are grammatical and well-presented. Also to understand the necessity of coding patients correctly with the IPT system when transferring patients from the West Suffolk Hospital to another Hospital. From within the dictation, identify indicated actions and action accordingly. Check that tests and investigations have been arranged as indicated. To collate all radiology and Pathology reports and to present them to the Breast Surgery Department, ensuring that all abnormal results are highlighted for further action by medical staff. Monitor expected results and where these are outstanding or urgently required, access results on the hospital computer system, ensuring these are seen by medical staff. Take follow-up action as instructed, which may include informing GPs of abnormal results which require immediate treatment, as indicated by the medical team. To obtain investigation results and other information from other hospitals, and to organise referrals for ongoing treatment and/or specialist tests at other hospitals and centres of excellence. To receive queries from General Practitioners, patients, relatives and carers, assessing which can be answered directly in accordance with Specialty protocol. Provide relevant information to enable Breast Surgery Department to respond to phone calls and other queries. To receive patients, relatives, medical representatives and other hospital visitors on behalf of medical staff. Liaise with medical representatives for departmental teaching sessions. To deal sensitively with upset and distressed telephone callers. Answer patients concerns in line with the Trusts Complaints Policy, ensuring that, when possible, queries are resolved early. Arrange for necessary action to be expedited.