Customer Service Administrator (ClearCare)
Stratford-upon-Avon, Warwickshire
Full-time | Permanent
Are you a detail-oriented, customer-focused professional looking to make a meaningful impact in the healthcare sector? We're seeking a
Customer Service Administrator
to join our dedicated team supporting patients, carers, and hospitals through our ClearCare scheme.
What You'll Be Doing
ClearCare Scheme Management
* Liaising with hospitals, patients, and carers to coordinate services.
* Organising annual servicing and responding to emergencies.
* Maintaining accurate patient records and processing service paperwork.
* Registering new patients and managing contract closures.
* Handling quarterly consumables orders and rental device stock.
* Managing inventory and work orders in JDE, including fixed asset updates.
Customer Service Administration
* Answering calls and assisting with customer and patient enquiries.
* Processing sales orders via JDE SOP system.
* Supporting credit control and preparing quotations/invoices.
* Carrying out general administrative tasks to support the wider team.
What We're Looking For
* Minimum GCSEs in Maths and English.
* Previous customer service experience preferred.
* Strong relationship-building and communication skills.
* Highly organised, self-motivated, and team-oriented.
* Exceptional attention to detail, especially with sensitive patient data.
* Proficient in Excel, Word, and Sales Order Processing systems.
* Positive, polite, and professional attitude.
Why Join Us?
You'll be part of a small, supportive team making a real difference in patients' lives. This is a great opportunity to grow your skills in a dynamic and meaningful role within the medical device industry.