Description We’re Hiring: Customer Care Operations Specialist | Oxford / Hybrid Oxford Nanopore Technologies | Commercial Operations | Full-time | Occasional travel (up to 20%) Oxford Nanopore Technologies is changing the way the world understands biology. Our real‑time, scalable sequencing technology enables anyone, anywhere, to analyse any living thing — from pocket‑sized devices all the way to population‑scale systems. We’re continuing to grow globally, and we’re looking for a Customer Care Operations Specialist who is passionate about improving customer experience and driving operational excellence. About the role In this role, you’ll play a key part in shaping and improving the end‑to‑end customer journey — from order placement to fulfilment and support. You’ll work closely with Customer Care, Sales, Logistics, Finance, and Technical Support teams around the world to streamline processes, analyse customer data, and drive continuous improvement. This is an excellent opportunity for someone with experience in customer operations, service operations, or commercial support who is ready to step into a global role with real impact. What you’ll be doing Partner with regional Customer Care teams to identify operational gaps and improvement opportunities Analyse customer behaviour and pain points to support data‑driven decision-making Maintain global SOPs, operating models, and governance frameworks Lead continuous improvement initiatives and support global rollouts Support ERP/CRM enhancements (requirements, testing, documentation) Develop training and enablement materials to support global standards Drive change management and ensure successful adoption across regions What we’re looking for Bachelor’s degree in Business, Operations, Supply Chain, Analytics, or similar (or equivalent experience) 2 plus years in customer operations, supply chain, or commercial support Strong analytical skills with confidence in Excel; familiarity with ERP (D365/Oracle/SAP) and CRM tools (Salesforce) Excellent communication and cross‑functional collaboration skills Highly organised, detail‑driven, adaptable, and comfortable in a fast‑paced environment Nice to have: experience in biotech/life sciences, process improvement methods, or global logistics. Why join Oxford Nanopore? Play a key role in enhancing the global customer experience Work in a collaborative, innovative, mission‑driven environment Gain exposure to cross‑functional teams and strategic operational projects Join a growing commercial operations function with strong opportunities for development Interested? Apply now to join Oxford Nanopore and help shape the future of our global Customer Care operations. Please note that no terminology in this advert is intended to discriminate on the grounds of a person's gender, marital status, race, religion, colour, age, disability or sexual orientation. Every candidate will be assessed only in accordance with their merits, qualifications and abilities to perform the duties of the job. LI-LH1 LI-hybrid