Position
Field Service Engineer
Location
Field Based - Roles in Kent, and London
Job Type
Full time, Permanent. Monday to Friday, daytime only, weekend cover on rota (1-in-4)
Salary
Base £34,000 to £37,000 DOE (Plus Bonus & O/T)
Benefits
28 days annual leave increasing with length of service, plus 4 public holidays, Service vehicle, private pension, private medical cash-back scheme membership, employee assistance programme, staff discounts and more!
Purpose of Role
As a Field Service Engineer, you will be the face of our business to install, maintain and repair coffee equipment across our broad portfolio of customer accounts.
Each day will be different, with a mix of planned maintenance plus reactive calls for machine malfunctions and breakdowns. After your full training is provided, you will have the support of our Technical Team to schedule your day with a good amount of autonomy over your jobs. We have a realistic approach to the number of jobs assigned to you each day, allowing you the time to ensure that you meet all current safety and legislative regulations and satisfy customer requirements. You will aim to ensure that all fault calls are attended to promptly, in the most efficient way, in the most cost-effective manner, and to customer requirements.
It will be your responsibility to monitor part usage to ensure spares are kept at the levels as laid out in the company policy to ensure our First Time Fix KPI is met. Parts allocation will be unique to your patch and machines you will encounter and will be replenished via a buy box system.
Day-to-day, you will attend calls individually, but with the support of an experienced team around you only a call away if you need support on a job. On-going training will be provided as and when required.
Experience
It is essential that you have thorough working knowledge of electrical and mechanical maintenance, with a proven track record within a customer-facing service environment. Field Service experience is preferred but not essential.
Preferred Skills / Knowledge
* Electrical/Mechanical engineering experience
* Excellent customer communication and customer service skills
* Ability to understand technical diagrams and manuals
* Track record of meeting or exceeding KPIs
* Full driving license
Personal Attributes
* Ability to work independently and as part of a team
* Logical approach to problem solving
* Methodical approach to fault-finding
* Excellent timekeeping
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