General Manager | North Acton, London | Full Time | £50,000–£60,000 per annum DOE
Are you a hands-on, people-facing leader ready to shape a vibrant workplace?
Do you want to play a central role in building a thriving community for science-led businesses?
Our client is a leading provider of innovation hubs, creating remarkable workplaces where science and technology businesses grow. Work at a site owned by Imperial College, one of the world's leading universities — the North Acton site offers:
Fully fitted laboratories and offices
Shared meeting rooms and event spaces
Vibrant social areas for ambitious science-led businesses
The site is designed to run seamlessly so members can focus on their work while fostering a strong sense of community. The General Manager will take full operational ownership of the site, ensuring both the building and community operate smoothly.
What's in it for you?
25 days of annual leave
Pension scheme
A beautiful, brand-new workplace
A visible, senior role with real autonomy
The opportunity to shape and grow a flagship science and innovation hub
A supportive central team covering operations, sales, marketing, projects and systems
Are you the right person for the job?
You will be a hands-on, visible leader, proud of your environment and motivated to deliver an exceptional tenant experience. You enjoy running a busy multi-use building, spotting issues before they arise, and leading a team to deliver seamless operations.
You are visible, confident, and take pride in delivering an exceptional tenant experience. You enjoy running a busy multi-use building, spotting issues before they arise, and leading a team to deliver seamless operations.
Essential skills & experience:
5+ years' experience in site or operations management (e.g., co-working, multi-occupancy buildings, hospitality, service-led environments)
Proven leadership experience: recruitment, rota planning, performance management, and team development
Strong organisational skills and attention to detail
Excellent written and verbal communication skills
Confident with digital systems (bookings, access control, billing, memberships)
Commercially aware: experience managing budgets, costs, and operational spend
Confident decision-maker, balancing operational detail with strategic priorities
Desirable: experience in innovation hubs, science parks, laboratory environments, or community-building/events management
What will your role look like?
General site leadership:
Ensure the building is always clean, safe, operational, and guest-ready
Build strong relationships with tenant members and partners
Lead, develop, and motivate a multidisciplinary on-site team
Manage recruitment, onboarding, rotas, 1:1s, and performance management
Operations & systems:
Ensure smooth operation of membership, access control, invoicing, and space bookings (via Nexudus)
Oversee integrated systems (AV/IT, Wi-Fi, printers, digital signage)
Maintain accurate tenant data and licence terms
Member experience & relationships:
Lead tenant onboarding, inductions, and offboarding
Conduct regular member check-ins and act on feedback
Host forums, meetings, and community touchpoints to drive satisfaction and retention
Sales support:
Primary on-site contact for enquiries, tours, and viewings
Convert enquiries into memberships in collaboration with the central team
Manage sales-to-operations handover and prepare spaces for tours and VIP visits
Community & events:
Create an engaging, collaborative environment for tenants and the wider innovation community
Work with the Community & Events Manager to deliver the events programme
Encourage tenant engagement, collaboration, and participation
Support partnerships and a thriving innovation ecosystem
Safety, compliance & suppliers:
Ensure compliance with health & safety and statutory requirements
Maintain incident logs, risk assessments, and emergency procedures
Manage operational suppliers and monitor service levels
Financial oversight:
Manage day-to-day site financial performance against budget
Ensure accurate billing and cost control
Track usage of chargeable spaces and services
Continuous improvement:
Maintain site SOPs and operational policies
Produce monthly operational and performance reports
Identify opportunities to improve efficiency, tenant experience, and commercial outcomes
Labs & marketing support:
Work closely with the Laboratory Manager to ensure smooth lab operations
Capture photos and videos of events and daily life on site to support marketing
What's next? It's easy! Click “APPLY” now! We can't wait to hear from you!
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