This role is ideal for someone who enjoys building strong customer relationships and driving commercial growth. As the main point of contact for a portfolio of established accounts, you’ll ensure customers receive exceptional support, timely responses, and solutions that truly add value. Key Responsibilities: Customer Relationship Management Maintain regular monthly contact with all customers via phone, email, or virtual meetings. Serve as the dedicated account manager for all stakeholders within your portfolio. Ensure customers meet agreed monthly and annual spend targets. Monitor underperforming accounts and take timely action to improve performance. Understand each customer’s full potential and work to increase product adoption. Introduce new products and tailored solutions aligned with customer objectives. Partner with field-based colleagues to support joint growth initiatives. Sales Activity Respond promptly and professionally to all inbound enquiries. Prepare accurate quotations for standard and bespoke requests within agreed timelines. Provide clear, confident product advice, including branding and tailored options. Collaborate with Customer Support teams to ensure branding requirements are handled precisely. Follow up quotations promptly to maximise conversion. Make outbound calls to build rapport, accelerate resolutions, and generate new opportunities. When reactive tasks are co...