Job Description
About Mettis
We design, manufacture and assemble precision forged and machined components at our fully integrated facility in the heart of the UK. Our vision is not only to be the best at what we do but to continually set new standards in the industry by investing and innovating. That's why we have been pioneers in our industry for over seventy years. We are forging the future today.
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About the Role
The Sales Order Administrator plays a key role within the Business Development function, supporting the commercial lifecycle of repeat business from quotation through to order entry and acknowledgment. The role is responsible for ensuring accuracy, commercial alignment, and customer clarity across all repeat orders, quotations, and re cost activity.
Working closely with Sales Management, Planning, and Management Accounts, the post holder will create and manage commercial proposals that meet customer requirements while aligning with Mettis' profitability, delivery, and compliance objectives. This role requires attention to detail, commercial awareness, and effective communication across internal and external stakeholders.
As a condition of employment successful candidates are required to satisfy ITAR (International Traffic in Arms Regulations) compliance and must fulfil the following before commencing this role:
i. Currently hold the legal Right to Work in the UK
ii. Fulfil a DBS clearance
iii. Provide a consistent 5 year UK domicile
iv. Pass Drugs & Alcohol screening at the start of their Mettis employment
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Core Responsibilities
Complete the sales order entry and order acknowledgment process in line with company procedures
Act as the commercial point of contact for all repeat business customers
Create, submit, track, and manage commercial proposals and quotations for repeat items
Own and manage all re cost activity for repeat orders, ensuring transparency and accuracy
Track, manage, and close out commercial discrepancies through the re cost process
Maintain sales order and quotation tracking systems in accordance with agreed processes
Monitor, report, and support improvement of agreed business KPIs
Support achievement of business upside, engineering services, and premium services objectives
Work collaboratively with the Planning team to ensure quoted lead times are realistic and achievable
Liaise with Sales Management and Management Accounts to ensure quotations meet or exceed profitability objectives
Safety Responsibilities
Comply with EHS and legislative standards
Adhere to PPE and all safety policies and procedures
Promote safe working practices
Participate in risk assessments and near miss mitigation activities
Quality Responsibilities
Ensure all commercial activities are completed accurately and to required standards
Deliver tasks right first time in accordance with internal processes
Support high quality customer service across all repeat business activities
Delivery Responsibilities
Complete tasks within agreed timescales
Ensure timely conclusion of order entry, quotations, and re cost activities
Cost Responsibilities
Identify cost saving opportunities without detriment to service, quality, or delivery
Support margin protection through accurate quotation and re cost management
People Responsibilities
Maintain professional written and verbal communication with internal and external customers
Work in compliance with all Mettis policies and procedures
Business Responsibilities
Act as an ambassador for Mettis Aerospace
Role model the Company's Vision, Mission, and Values
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Required Skills
Experience in a commercial, sales administration, or order management role (Manufacturing or Aerospace desirable) or transferrable experience
Proficiency in Microsoft Office applications, particularly Excel and Outlook
Experience using ERP systems (EFACS or similar advantageous)
Commercial awareness and attention to detail
Effective problem-solving capability
Clear and confident communication skills
Ability to manage customer relationships professionally
Planning and workload management skills
IT and data accuracy capability
Familiarity with quotation tracking and KPI reporting
Awareness of lean tools and continuous improvement principles
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Job Type: Full time, Permanent
Location: Redditch, Worcestershire (on site, 5 days)
Hours: M-T 07:30 - 16:30 & F 07:30 - 12:30
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Benefits
Pension: 3% Employer & 5% Employee contribution
33 days holiday including 8 statutory Bank Holidays per annum
Employee benefits, rewards, and wellbeing platform (Perkbox)
Free on site parking
Cycle to work scheme
Bereavement leave
Company events
Employee referral programme
Sick pay
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This job description is not exhaustive and may be reviewed periodically in agreement with the job holder. The postholder must comply with all policies and procedures issued by or on behalf of Mettis Aerospace.
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Equal Opportunity Statement
Mettis Aerospace is an equal opportunities employer. We welcome applications from all individuals regardless of age, disability, gender identity, marital or civil partnership status, pregnancy or maternity, race, religion or belief, sex, or sexual orientation. We are committed to creating an inclusive environment where everyone feels valued and supported.