Totally Plc, Newcastle Upon Tyne, England, United Kingdom
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Join to apply for the IM&T - Service Desk Engineer - 2nd Line role at Totally Plc
Location: Vocare House, Balliol Business Park, Newcastle upon Tyne NE12 8EW, UK
Posted: 12 May 2025 - 3 days ago, Be among the first 25 applicants
About Us
Totally PLC is a healthcare service provider working closely with the NHS to deliver quality care across the UK. We partner with the NHS to provide a range of Urgent Care Services including NHS111, GP out-of-hours, Clinical Assessment Services, and Urgent Treatment Centres through our subsidiaries across England.
Role Overview
Our service desk aims to deliver high-quality IM&T support. As a Service Desk Analyst, you will manage incidents and requests efficiently, supporting our first-line engineers. This role includes shifts between 08:00 – 18:00, Monday to Friday.
Responsibilities
* First and second-line support via phone, email, and face-to-face
* Hardware configuration, maintenance, and installation
* Active Directory support, user account management
* Support for Windows 10/11, Microsoft Office, mobile devices, VOIP, and in-house systems
* Stock management and equipment ordering
* Printer support and configuration
* Support for management and infrastructure projects
* Basic network troubleshooting (DHCP, Wi-Fi)
* Documentation and user guide creation
Qualifications & Experience
* Minimum GCSE Grade C/4 in Maths and English
* IT qualification desirable but not required; full training provided
* Experience in customer service and technical support
Benefits
* 25 days annual leave plus bank holidays
* My Totally discount portal
* 6% Employer Pension contribution
* Employee assistance program
* Virtual GP services
* Wellbeing programs
Additional Information
Successful candidates will undergo pre-hire checks, including Right to Work and DBS checks. Contact: recruitment@totallygroup.com
Salary: Minimum £28,305.00
Job Details
* Seniority level: Entry level
* Employment type: Full-time
* Job function: Information Technology
* Industry: Hospitals and Healthcare
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