Job overview
An exciting opportunity has arisen to join the ELHT Rheumatology Administration Team as a Admin / Clerical Officer. This is a part-time and permanent position. Your base will be at Blackburn Hospital. There may be a requirement for some cross site working as service needs.
We invite candidates that are keen, enthusiastic and committed to improving patient services with excellent communication skills and the ability to work under pressure, in order to provide comprehensive administration support to the Rheumatology services. The successful applicant will be required to provide an efficient and high quality service to the general public, patients and staff.
Main duties of the job
A flexible approach to work is essential with a willingness to work at other Trust sites as you may be required to cover for holidays or sickness absence. You will be trained on all systems used at the Hospital. Your duties will include but are not limited to,
* Support the rheumatology multidisciplinary team in providing a high quality and efficient patient centred rheumatology service
* Work in partnership with the specialist rheumatology nurse in the provision of a high quality and efficient patient centred rheumatology service to the Trust
* Maintain the highest standards of patient-focused care in the provision of the service in line with corporate objectives and government initiatives
* Act as a role model and provide a consistently high quality of clerical support and administrative duties to the rheumatology team
* Support the agreed policies and procedures of the department and adhere to Trust policies and procedures concerning clerical and administrative duties
* Work closely with other staff in the directorate to ensure the delivery of an integrated rheumatology department
* Contribute to the development of the service
Working for our organisation
The Trust is committed to creating a well managed, flexible working environment that supports staff and promotes their welfare and development. We are committed to promoting equality and diversity; we value the contribution of individual talent, skills, knowledge and experience and aim for a workforce demography representative of the local community. We operate Zero Tolerance to aggression, violence, bullying and harassment. We will make reasonable adjustments to ensure our recruitment and selection process is accessible to all. Flexible Working applications will be considered. The Trust operates a No Smoking Policy
Should you require a reasonable adjustment to our recruitment process please contact a member of Recruitment Services on 01254 73075 at the earliest opportunity to ensure that measures can be put in place to enable your application for this post.
Detailed job description and main responsibilities
Your duties will include but are not limited to,
* Support the rheumatology multidisciplinary team in providing a high quality and efficient patient centred rheumatology service
* Work in partnership with the specialist rheumatology nurse in the provision of a high quality and efficient patient centred rheumatology service to the Trust
* Maintain the highest standards of patient-focused care in the provision of the service in line with corporate objectives and government initiatives
* Act as a role model and provide a consistently high quality of clerical support and administrative duties to the rheumatology team
* Support the agreed policies and procedures of the department and adhere to Trust policies and procedures concerning clerical and administrative duties
* Work closely with other staff in the directorate to ensure the delivery of an integrated rheumatology department
* Contribute to the development of the service
Please see full Job Description for further detail
Person specification
Qualifications
Essential criteria
* GCSE grade C/4 in English and Maths or equivalent
* ECDL or equivalent
* previous admin experience
* Experience in an office based environment
* Ability to multi task
* Good Communication skills
* Ability to demonstrate confidentiality and sensitivity when dealing with the public
* Ability to work under pressure, using own initiative
* Ability to work as part of a team
* Excellent communication and interpersonal skills
* IT skills using microsoft office
* Complaint handling
* Good organisational skills
* Car Driver
Desirable criteria
* NVQ 3 in Business administration/Customer service
* EMIS/CERNER
* Telephone experience
* Customer care training