We are a friendly, supportive GP practice dedicated to providing high-quality healthcare to our local community. We are looking for a Patient Administrator / Receptionist to join our team. This is a key role in ensuring our patients receive an efficient and welcoming service.
Main duties of the job
Be the first point of contact for patients, providing a professional and friendly service both in person and by telephone.
Manage patient appointments: booking, amending, and cancelling via the practice system.
Register new patients and update medical records accurately.
Process repeat prescriptions and support clinical staff with administrative tasks.
* Handle correspondence, scanning, filing, and general office duties.
Ensure confidentiality and data protection requirements are always met.
About us
We are a small, friendly, and supportive team, working together in a busy, high-pressured environment where flexibility, teamwork, and a positive attitude are essential.
Job responsibilities
Excellent communication and interpersonal skills.
IT literacy and ability to learn new systems quickly.
Ability to work under pressure and manage competing priorities.
* Reliable, punctual, and professional approach.
* Commitment to patient confidentiality
* Understanding of data protection and information governance.
Experience in administration, reception, or customer service.
Previous experience in a GP practice or NHS setting.
Knowledge of clinical systems (e.g. EMIS, SystmOne).
Person Specification
Qualifications
* GCSE AND ABOVE
* Refer to Person Specification
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
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