Company Description For over 91 years, Fairmont Royal York has stood proudly as a Toronto landmark. When the hotel opened in 1929 it was the tallest building in the British Common Wealth and contained 1,048 rooms, a concert hall, library, extensive bakery, radio station and even a hospital. Today, this essential downtown landmark has completed a multi-million dollar transformation, reimagining its lobby, rooms, dining venues, event spaces, and Fairmont Gold – the property’s exclusive hotel within a hotel luxury experience. Another stunning chapter for Fairmont Royal York has begun. Our Commitment to Diversity & Inclusion We are an inclusive company and our ambition is to attract, recruit and promote diverse talent. Note: Must already be legally entitled to work in Canada to be considered for the position Job Description Specific Roles and Responsibilities That Create the Essential Toronto Experience: · Provide efficient service in a friendly manner; to assist, register and check-out hotel guests as well as representing in a professional way the company’s values. · Provide effective, fast service in a friendly manner · Check in and out hotel guests according to standards and policies · Answer incoming calls · Monitor for special rates and billing arrangements · Ensure the highest level of guest satisfaction by addressing concerns promptly · Review and prepare for VIP and ALL loyalty members arrivals to ensure flawless check-in experience · Coordinate the storage/delivery of guest mail/messages/packages including the monitoring, processing and distribution thereof · Keep front desk organized, tidied, and sanitized up to ALL Safe policies · Ensure front desk is stocked with essential material · Maintain a professional, neat and well-groomed appearance adhering to Hotel grooming standards · Pass on any guest comments to Assistant Front Office Manager/Manager on Duty · Make certain to be familiar with fire and emergency procedures · Other responsibilities connected with Front Office may be required Qualifications · Previous front desk/reception experience a strong asset · Must have effective communication skills · Knowledge of Microsoft Windows XP an asset · Knowledge of Micros PMS/Opera an asset · Must have a good command of the English language · Hotel/Hospitality degree or diploma an asset · Available for shift work including weekends and holidays Physical Aspects of Position (included but not limited to): · Constant standing and walking throughout shift · Frequent lifting and carrying up to 30 lbs · Constant kneeling, pushing, pulling, lifting · Frequent ascending or descending ladders, stairs and ramps Additional Information What is in it for you: · Employee benefit card offering discounted rates at Accor properties worldwide · Complimentary duty meal · Learning programs through our Academies · Opportunity to develop your talent and grow within your property and across the world! · Ability to make a difference through our Corporate Social Responsibility & Sustainability activities · Access to our comprehensive benefits package, including extended health, dental, vision benefits; pension with company match; and Registered Retirement Savings Program (RRSP) and a Tax Free Savings Account (TFSA) · Paid time off including vacation, sick and statutory holidays *Note: Waiting times or other criteria may apply to qualify for some of the above