Hampshire and Isle of Wight Healthcare NHS Foundation Trust
Health Care Support Worker
The closing date is 03 May 2026.
Please note you must have a full UK driving licence and access to a vehicle for work purposes.
Responsibilities
* Provide physical and psychological care to service users in accordance with the specified plan of clinical care and the recovery model.
* Carry out duties as designated by the team leader.
* Support the person responsible for the clinical care of the service user.
* Accurately record service user information.
* Provide support to relatives and carers.
* Work under the direction and supervision of qualified staff.
* Undertake specific therapeutic roles with service users, such as anxiety management, graded exposure, behavioural activation, and client‑centred recovery‑focused care.
* Provide care for service users as directed by the CCO.
* Give and receive clear messages by telephone and/or personal contact.
* Identify and provide necessary physical care to service users to help complete daily living activities (personal hygiene, diet and fluid intake, clothing and laundry, maintain personal environment, rest, sleep and activity, physical observations).
* Respect customs, individuality, values, sexuality and spiritual beliefs and actively support the individual to fulfil these.
* Identify and provide social activities, emotional support and stability to service users to ensure effective engagement while maintaining professional boundaries.
* Contribute to assessment, planning, implementation and evaluation of care.
* Provide escort duties to service users under the direction of a qualified team member.
* Create and maintain professional supportive relationships with all members of staff, other professionals and agencies to enhance recovery.
* Carry out observations as per individual care plans and service user needs in line with Trust policy.
* Participate and facilitate therapeutic and social engagement group work where required.
Qualifications
* Literacy and numeracy skills.
* Previous experience in care.
* Basic computer skills.
* Access to a vehicle for work purposes and business cover on your insurance.
* NVQ Level 2 or 3 or equivalent.
Experience
* Persuasion, negotiation and engagement skills to undertake practical assistance.
* Good listening, communication and organisational skills.
* Knowledge of mental illness and its effects on service users and carers.
* Evidence of effective interpersonal skills.
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and requires a Disclosure to the Disclosure and Barring Service to check for any previous criminal convictions.
About the Trust
Hampshire and Isle of Wight Healthcare NHS Foundation Trust provides joined‑up mental and physical healthcare for around two million people across our communities. With over 13,000 staff working in the community and local hospitals, we deliver care at every stage of life, helping people live their best and healthiest lives.
Our mental health services include community‑based support and early intervention in psychosis (EIP) for both adults and young people, alongside a network of specialist inpatient wards covering forensic, learning disability, eating disorder and older person’s care.
We deliver extensive physical health services too, from urgent community response teams helping frail and older patients remain safely at home, to hospitals at home teams providing acute‑level care in familiar surroundings. Our neurological services offer rehabilitation and treatment for conditions including Multiple Sclerosis, Parkinson’s Disease, Motor Neurone Disease, Head Injury, Cerebral Palsy and Stroke.
Everything we do is underpinned by our CARE values of compassion, accountability, respect and excellence.
Employer name
Hampshire and Isle of Wight Healthcare NHS Foundation Trust
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