CDW UK Peterborough, England, United Kingdom
Overview
As an Inside Sales Representative at CDW, you will play a key role in driving customer success by managing relationships with clients and vendors, coordinating bids and programs, and delivering tailored technology solutions. This role combines account management, sales support, and operational excellence. It requires strong communication, organisation, and problem-solving skills. You’ll collaborate closely with internal teams and external partners to meet client needs, resolve issues, and contribute to overall sales growth while developing your own expertise through training and certifications.
What you will do
* Manage global bids and programs - EOL products, company standard changes etc
* Account mapping
* Internal Vendor AM-CDW relationship
* Negotiation of discounts
* Own and Manage Operational cadence calls - What we do well, what need improving
* Open quotes and Back order updates - Structured, Scheduled meetings
* Building and delivering Regular reports
* Inventory management
* Customer onboarding
* Renewal management software and managed services
* Customer SLA management in relation to Product fulfilment and query response times
* High value/complex Quotes/Orders
* Grow attach rates
* Supporting meetings and QBR preparation
* Build and maintain processes to deliver high customer experience
* Work alongside Account Director to establish customer communication workflows (i.e inbox management)
* Co-ordinate customer expectations to relevant departments
* Internal 1st point of escalation, examples: Credit, invoicing, Sales Support
* Regular Cadence and collaboration with Seller and Sales manager
What we expect of you
* Excellent communication and negotiation skills
* Prioritising, time management and organisational skills
* Relationship management skills and openness to feedback
* Ambitious – this company offer excellent financial and personal development and are looking for individuals who are driven and highly motivated
* Inquisitive in your approach to understand your clients’ needs and what products/services will suit them
* A good understanding of Microsoft Office and other productivity tools
* Flexible attitude with sound team ethic, and a penchant for quality in everything you deliver
* Highly motivated in your approach, striving for success within your personal and professional life
* Self-motivated and looking for challenge
* Ability to be proactive with proactive thinking
* Ability to resolve conflict situations
* Ability to work towards deadlines
* Capability of grasping business complexities with a disposition to solve issues and drive optimisation of processes
* Ability to work on own initiative and in a team
* Positive, enthusiastic and supportive
* Ability to take ownership of and progress queries to resolution
* Ability to work under pressure and apply existing knowledge to unknown areas
* Passionate, professional, with a ‘can-do’ attitude always
Company policies
CDW is a leading multi-brand provider of information technology solutions to business, government, education and healthcare customers in the United States, the United Kingdom and Canada. A Fortune 500 company and member of the S&P 500 Index, CDW helps its customers to navigate an increasingly complex IT market and maximize return on their technology investments. Together, we unite. Together, we win. Together, we thrive.
CDW is an equal opportunity employer. All qualified applicants will receive consideration for employment without regards to race, color, religion, sex, sexual orientation, gender identity, national origin, disability status, protected veteran status or any other basis prohibited by state and local law.
Details
* Seniority level: Entry level
* Employment type: Full-time
* Job function: Sales and Business Development
* Industries: IT Services and IT Consulting
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