This role will be completing the Modern Apprenticeship in Business Administration which will last 18 months. You will gain hands-on, real-life workplace skills while working towards achieving your Business Administration SCQF Level 6. A mixture of online and in person training will be provided by Ayrshire College who will support you through the Programme and learning.\n\nAbout you\u00A0\nWe are looking for someone with\u00A0\nâ¢\u00A0\u00A0\u00A0\u00A0Willingness to learn and develop professionally.\nâ¢\u00A0\u00A0\u00A0\u00A0Positive attitude and strong communication skills.\nâ¢\u00A0\u00A0\u00A0\u00A0Basic IT skills (or commitment to learning), including email and Microsoft Office.\n\nWhy Riverside?\u00A0\nAt Riverside, weâre a housing association with a difference â enhancing the everyday for all our customers. For 90 years, weâve been revitalising neighbourhoods and supporting communities by providing the homes they need to live full, fulfilling and rewarding lives. \nWe have a portfolio of over 75,000 affordable residential and retirement homes across the UK. Our work ranges from homelessness services to social care, employment support to retirement living, and we need the best people on board to help us.\u00A0\n\nWorking with us, youâll enjoy:\u00A0\nâ¢\u00A0\u00A0\u00A0\u00A0Competitive pay & generous pension \nâ¢\u00A0\u00A0\u00A0\u00A025 days holidays plus bank holidays\u00A0\nâ¢\u00A0\u00A0\u00A0\u00A0Flexible working options available\u00A0\nâ¢\u00A0\u00A0\u00A0\u00A0Investment in your learning, personal development and technology\u00A0\nâ¢\u00A0\u00A0\u00A0\u00A0A wide range of benefits\u00A0\n\nDiversity and Inclusion at Riverside: \nWe are inclusive. At Riverside, we value diversity in all its forms. We foster a workplace where all individuals are respected, empowered, and heard. Our commitment to inclusivity drives our success and enriches the lives of our customers and colleagues. \nRiverside is a Disability Confident Employer and operates a Guaranteed Interview Scheme for any applicant who declares they have a disability. If the applicant meets the minimum requirements for the role (as set out in the role profile and/or person specification) they will be guaranteed an interview.\u00A0\n\nRole Profile\u00A0\nAdministrative Support\nâ¢\u00A0\u00A0\u00A0\u00A0Assist with routine administrative tasks including filing, scanning, photocopying, data entry and maintaining records.\nâ¢\u00A0\u00A0\u00A0\u00A0Support the upkeep of accurate stock condition and compliance data under supervision.\nâ¢\u00A0\u00A0\u00A0\u00A0Help process incoming and outgoing mail and escalate issues where necessary.\nCustomer & Team Support\nâ¢\u00A0\u00A0\u00A0\u00A0Prepare basic documents such as application packs, viewing packs and standard letters as directed.\nâ¢\u00A0\u00A0\u00A0\u00A0Support colleagues with arranging appointments, viewings and general customer contact.\nâ¢\u00A0\u00A0\u00A0\u00A0Learn how to respond to simple enquiries professionally before referring to colleagues when required.\nâ¢\u00A0\u00A0\u00A0\u00A0Learn about data collection, reporting and the production of dashboards for internal and external stakeholders.\nComplaints & Allocations Support\nâ¢\u00A0\u00A0\u00A0\u00A0Help maintain the complaints register, acknowledging complaints using templates and adding information into systems.\nâ¢\u00A0\u00A0\u00A0\u00A0Assist with housing application processing by checking completeness and inputting initial details under supervision.\nFactoring Administration\nâ¢\u00A0\u00A0\u00A0\u00A0Help prepare templated letters and update the housing management system as instructed regarding factoring services.\nOffice Coordination\nâ¢\u00A0\u00A0\u00A0\u00A0Support the smooth running of the office including basic housekeeping checks and maintaining office supplies.\nâ¢\u00A0\u00A0\u00A0\u00A0Help organise and file documents so records are stored correctly and easily retrieved.\nMeetings & Events Support\nâ¢\u00A0\u00A0\u00A0\u00A0Assist with booking rooms, setting up meeting spaces, arranging refreshments and preparing simple materials.\nLearning & Development\nâ¢\u00A0\u00A0\u00A0\u00A0Work towards an accredited qualification - Business Administration SCQF Level 6\nâ¢\u00A0\u00A0\u00A0\u00A0Receive regular supervision, coaching and development discussions.\nâ¢\u00A0\u00A0\u00A0\u00A0Take on increasing responsibility as skills, confidence and knowledge grow.\nâ¢\u00A0\u00A0\u00A0\u00A0Contribute to ideas for improving processes as experience develops. \u00A0\u00A0\u00A0\u00A0This is an entry level role designed to support skills development in a supportive team environment.\nâ¢\u00A0\u00A0\u00A0\u00A0All tasks will be supervised, with gradual progression based on learning and capability.\nâ¢\u00A0\u00A0\u00A0\u00A0The role will be exposed to sensitive information; therefore, you are expected to uphold data protection and maintain levels of confidentiality and record keeping standards at all times.\nâ¢\u00A0\u00A0\u00A0\u00A0The role holder is expected to work in line with health & safety, policies and procedures.\nâ¢\u00A0\u00A0\u00A0\u00A0In order to fulfil the requirements of this role, you will be required to work flexibly during the hours of operation.\u00A0\nâ¢\u00A0\u00A0\u00A0\u00A0The role holder is expected to be committed to equal opportunities and to promote non-discriminatory practices in all aspects of work undertaken. â¢\u00A0\u00A0\u00A0\u00A0Willingness to learn and develop professionally.\nâ¢\u00A0\u00A0\u00A0\u00A0Positive attitude and strong communication skills.\nâ¢\u00A0\u00A0\u00A0\u00A0Basic IT skills (or commitment to learning), including email and Microsoft Office.\nâ¢\u00A0\u00A0\u00A0\u00A0Good attention to detail and the ability to follow instructions.\nâ¢\u00A0\u00A0\u00A0\u00A0Organised, reliable and able to manage simple tasks with guidance.