Lettings Customer Manager/Senior Lettings Negotiator
Location: Headington
Salary: £25500 plus commission and bonus
Our clients highly successful Headington Branch is looking for a Lettings Customer Manager. This is a chance to join an award winning Estate Agency which offers a structured career path up to regional management level. If you enjoy recognition and strive to be the best at everything you do then this is the perfect opportunity to join a hugely successful and expanding Estate Agency that rewards and recognises excellence.
As a Lettings Customer Manager, you will need to:
* Consistently provide exceptional customer service to ensure we deliver on commitments to retain clients and engage positively with all customers to ensure they become referrers of future customers and clients
* Ensure all personal and branch activity and income targets are exceeded
* Assist the manager with the structure and organisation of the office diary to ensure adequate time is given to key activities (e.g. applicant management, client feedback, canvassing etc.)
* Assist in the company goal to create the largest active market share of any agent in the area
* Assist the manager to ensure branch staff adhere to the company business priorities and constantly deliver exceptional client standards
* Provide exceptional customer service at all times to encourage commendations and recommendations
The ideal candidate will:
* Have experience required in a customer service management role
* Have excellent communication skills over the telephone and face to face to ensure the development of strong working relationships
* Be able to take a lead role in branch activity and drive sales conversion
* Be enthusiastic and proactive with a strong work ethic
* Possess the ability to act as a role model by adhering to company standards, whilst continuously exceeding activity and income targets
* Be able to liaise with clients and customers confidently and professionally
* Be ambitious and career orientated
* Be a car owner with a full driving licence
* Be insured for business use
* Have the legal right to work in the UK
In return, you can expect to receive:
* A full training programme covering all aspects of the company and its methods for generating market share
* Uncapped OTE opportunities ranging through to £40,000-£50,000 with additional bonus incentives
* Top performers are rewarded for success
* Continuous exciting career and personal development opportunities
* Annual award trips and prizes
* A paid day off for your birthday after successful pass of probation
* Increasing holiday entitlement from 2 years' service
* Personal private health care provided on successful pass of probation